IT Program/ Product Manager

POSITION SUMMARY:

The IT Program/Product Manager will be the primary leadership point of contact for their assigned Programs/Products. This is a leadership-level position that does not include direct supervision responsibilities. 

The IT Program/Product Manager will establish Program Charters for managed programs/products and create roadmap(s) including all in-progress and projected projects and other planned work related to the program. They will oversee execution of work that falls within the program scope. 

This role will be responsible for identifying and establishing standards and process that need to be defined at the program/product level to ensure consistency and minimize project-level and operational issues for assigned products. The IT Program/Product manager will identify and address issues/requirements that apply at the program level (affect all projects within the program) to ensure they are addressed. This role will be responsible for program/product budgeting, working with appropriate IT Leadership to ensure the budget needs of the Program/Product are accounted for during the annual budgeting process, and working with the IT Finance to secure additional funds, when changes arise. They will work with third-party vendors to negotiate contracts associated with assigned program(s)/product(s). This role is for coordinating communications across projects in the program to ensure proper timing, consistency, etc. Track and coordinate escalation and resolution of program issues/risks - serve as the first-line escalation point for project-level issues/risks. Provide coordination of organization change management activities at the program level.

The Program/Product manager will ensure project and program-level plans and data are maintained according to IT PMO standards, using PMO standard tools and be responsible for program-level reporting, working with leadership to understand their reporting requirements and contributing requirements to the development of program/product level reporting. They will facilitate program-level executive steering committee discussions, user group meetings, and coordinate efforts between multiple PMs managing projects that are part of assigned programs/products. 

The IT Program/Product Manager will support the development of standards/discipline for Program/Product Management within IT, including developing processes, templates, etc. 

They will also serve as a project manager for select, key projects in the program.

Position: IT Program/ Product Manager      

Department: ITS PMO Office

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Serve as the primary point of contact for assigned program(s)/product(s)
• Establish Program Charters for managed Programs/Products
• Lead development of the program/product roadmap(s) and oversee execution
• Ensure project and program-level plans and data are maintained according to IT PMO standards, using PMO standard tools. Program-level reporting.
• Facilitate program/product Core Team(s), Executive Steering Team(s), and user group(s)
• Coordinate efforts between multiple PMs managing projects that are part of assigned programs/products
• Program/product budgeting - work with appropriate IT Leadership to ensure the budget needs of the Program/Product are accounted for during the annual budgeting process, and work with the IT Finance to secure additional funds, when changes arise
• Coordinate communications across projects in the program to ensure proper timing, consistency, etc.
• Track and coordinate escalation and resolution of program issues/risks - serve as the first-line escalation point for project-level issues/risks
• Coordinate organization change management activities at the program/product level
• Support the development of standards/discipline for Program/Product Management within IT, including developing processes, templates, etc.
• Understand executive reporting requirements and support development of program/product level reporting
• Work directly with vendors involved in the work of the program to request quotes, negotiate SOWs, ensure they are properly supporting BMCHS, etc.
• Identify and coordinate resolution of issues/requirements that apply at the program level (affect all projects within the program)
• Identify standards and process that need to be defined at the program level to ensure consistency and minimize project-level and operational issues for assigned products.
• Coordinate with appropriate IT Portfolio Managers to prioritize pending program/product related requests/enhancements based on organization and end user priorities
• Facilitate continuous improvement of program/product standards and processes
• Coordinate release management for upgrades and major changes in system configuration affecting end users
• Ensure that changes within the program/product scope follow appropriate BMCHS IT change control processes
• Ensure ServiceNow request and incident forms and workflows are set up to ensure proper customer support of products within the program
• Ensure appropriate license management processes and standards are in place
• Ensure appropriate policies are in place related to assigned programs/products
• Identify and advocate for staffing required for BMCHS IT to effectively support the product(s) within assigned program(s)
• Serve as a project manager for select, key project in the program.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• BS degree in IT, engineering, business or related subject required. Masters degree preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• None required. PMI Program Management Professional (PgMP) certification a plus.

EXPERIENCE:

• 10+ years of experience in IT project and/or program management
• Healthcare IT experience preferred

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Cross functional team building and meeting facilitation
• Project Management
• Product Management
• Program Management
• Ability to elicit system requirements from stakeholders
• Technical curiosity for system capabilities
• Ability to reach out across the organization and communicate with people at different levels, with diverse needs and agendas
• Self-motivated and results oriented mindset with experience in project management, software and application development methodologies
• Critical thinking and problem-solving skills with high attention to detail
• Proven success working in a highly matrixed environment
• Proven experience in managing multiple vendors
• Strong relationship building skills
• Strong communication skills both written and spoken
• Ability to train others
• Excellent interpersonal skills
• Change management experience a plus

Equal Opportunity Employer/Disabled/Veterans