Facilities Command Control Center Intern

POSITION SUMMARY:
The Facilities Command and Control Center Technician Intern will assist the Facilities Control Center Team. The intern will be assigned various tasks and be taught programming and equipment throughout the course of work.

The intern shall possess the ability to communicate clearly and effectively, multi-task, utilize critical thinking, ability to triage telephone calls and assess the appropriate response, radio dispatching personnel and monitoring systems, ability to remain calm under stressful conditions, while providing excellent customer service.

The Technician will be proficient in the Facilities software, programs and communication systems, including two-way radio, work order systems, Building Automation Systems, fire alarm systems, and pneumatic tube system.

Position: Facilities Command and Control Center Technician Intern

Department: Facilities

Schedule: 16 hours a week

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Operates and monitors Building Automation Systems (BAS) systems as required, while responding to life safety issues, emergencies and service requests.
• Triages incoming telephone calls to obtain all necessary information to assesses the appropriate resources and assist callers.
• Providing superior customer service in a calm, civil, and professional manner.
• Ability to learn, understand and utilize established policy, procedures and training to provide safe, effective and efficient service to the Boston Medical Center Community.
• Possesses the ability to become familiar and knowledgeable of all Boston Medical Center buildings, addresses, facilities, layout of streets surrounding the campus and any other significant areas of the community so as to maximize the accuracy, safety and speed of dispatch.
• Maintaining accurate and complete records of all activity occurring in the C&CC, documenting responses by personnel in the field.
• Perform other duties as may be assigned or required.

EDUCATION:

High School diploma or an equivalency certificate issued by the Massachusetts Department of Education

Preferred - Associates Degree or higher

EXPERIENCE:

Knowledge of Building Automation systems and Emergency telecommunication training and experience is preferred

KNOWLEDGE AND SKILLS:

• Must be proficient at multi-tasking and prioritizing multiple calls for service requests and emergencies.
• The ability to learn, understand and operate, BAS systems and technology managed in the Command and Control Center including Johnson Controls Metasys & Siemens Apogee Insight.
• The ability to maintain composure during stressful and demanding situations, while projecting confidence and control, even in stressful conditions.
• Possess excellent verbal and written communications skills in person, on telephone and over the radio.

CORE VALUES:

• Constantly strives to provide timely and consistent high quality patient focused care.
• Consistently demonstrates respect for patients, visitors, members of the community, tenants, employees, students and staff and requires the same of members of the department.
• Collaborates with other staff members with the common goal of exceeding the expectations of our patients and other customers by providing the highest quality of customer service and hospitality.
• Seeks new ideas, expands knowledge base, is innovative and aware of changes in the healthcare industry with the goal of constantly improving customer service and the environment it is provided in.
• Manages the constant changes in the work place and provide more efficient service delivery through employee cross-training and the consolidation of functions.
• Demonstrates and fosters the values of loyalty, honesty, and integrity within the Department.

SAFETY:

• Ensures that all job duties are performed in accordance with all accepted and standard safety procedures to ensure that a safe and comfortable environment is maintained for patients, visitors, tenants, employees, vendors, staff and students.
• Up to date with all current regulations regarding working in an active hospital environment.
• Responsible for ensuring all standard Hospital safety regulations as well as those of all regulatory authorities having jurisdiction are followed.
• Ensures safe and clean working environments in order to eliminate accidents and abide by Boston Medical Center and departmental policy and procedures.

BEHAVIORAL (UNIVERSAL) PERFORMANCE STANDARDS:

• Must adhere to all of BMC's RESPECT behavioral standards.
• Conforms to hospital standof performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be providards ed.
• Utilizes hospital’s behavioral standards as the basis for decision making and to support the department’s and the hospital’s goals.
• Follows established hospital infection control and safety procedures

Equal Opportunity Employer/Disabled/Veterans