Unit Secretary

Position Function:

The Radiology unit secretary will perform a variety of secretarial duties in support of the administrative and clinical functions on the unit to which he/she is assigned.

Responsibilities/Essential Functions:

Must be able to collaborate and effectively communicate with physicians, nurses and other health care professionals.

To coordinate the shift activities of the unit as outlined below.

Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards

COMMUNICATION:

- Serves as unit receptionist, greeting visitors and, when necessary, directing personnel to various locations.

- Checks unit and individual e-mail at least once a shift.

- Serves as a resource/preceptor to new unit secretaries and RNs regarding computer training needs/skills.

- Answers telephones using proper etiquette and relays messages/information as necessary.

- Pages Codes as directed using correct emergency number.

- Pages health care providers as directed.

- Serves as a communications liaison between unit and other departments.

- Serves as a communication liaison among patients, family members, doctors and nurses.

- Participates in staff meetings/conferences as appropriate. Attends monthly unit secretary meeting.

- Maintains a professional demeanor to patients, professional staff, co-workers, and maintains positive customer relations skills.

Responsibilities/Non-Essential Functions:

Performs all other related or similar duties as requested or required or designee to facilitate patient care or unit function.

Accountability:

• Accountable for maintaining the confidentiality of patient-related data and information.

• Accountable for abiding by all relevant hospital policies and procedures.

• Responsible for observing all policies and procedures of the Nursing Division.

• Responsible for maintaining professional and courteous behavior.

Required Qualifications:

Minimum Education:

High School diploma or equivalent required.

Minimum Experience:

Hospital experience or Doctor's Office/medical experience necessary.

Minimum skills/abilities:

• Excellent telephone skills.

• Excellent interpersonal and communication skills.

• Refined organizational skills.

• Experience with Microsoft office, Meditech, and the Athena program preferred.

• Medical Terminology experience preferred.

• Ability to communicate verbally and in writing in English.

• Excellent customer relations skills.

• Ability to prioritize secretarial functions.

Special Qualifications:

Able to handle multiple tasks at one time.

Equal Opportunity Employer/Disabled/Veterans

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