Practice Manager

Practice Manager, SEMC Psychiatry

Description:

Serves as the primary administrative manager for services at the Practice working closely with the providers and admin staff. This position manages all operational aspects for providers.  Acts as an information resource for administrative questions in close cooperation with the Director of Operations/Chair of Psychiatry.  Acts as the liaison between physicians and staff. Maintains effective communication with staff at all levels in a timely and effective manner.

Directly supervises all non-physician staff within the Practice.  Works in concert with Human Resources staff to perform the following functions:

1.                   Interviewing and hiring

2.                   Staff training

3.                   Performance evaluations and

4.                   Corrective actions and performance improvement plans.

• Covers nonclinical positions if coverage cannot be arranged.
• Reports to the Director of Operations as required. 
• Ensures cost containment guidelines are met for the individual practice.
• Provides information and assistance to patients to ensure effective patient relations.  Investigates and proactively resolves patient complaints and concerns.  Facilitates staff training in new customer service techniques and/or processes.
• Liaison with Central Billing office to maximize revenue associated with the patient billing process for the Practice and ensure accurate data collections. 
• Responsible for training physicians and staff in Athena Billing and policies and procedures to capture accurate billable information in a timely fashion.  Manages staff regarding the utilization of the Athena system to ensure efficient and accurate billing of encounters.
• Manages the day-to-day facilities management for the Practice including any repairs or remodeling, service contracts for equipment and the inventory of all capital equipment.  Makes recommendations to the Director of Operations and the Chief of Psychiatry regarding office restructuring and expansion.  Assists with processing the necessary documentation and managerial support.
• Authorizes the procurement of special-order medical supplies and capital equipment.  Assesses needs in collaboration with the clinical staff for the annual capital and expense report, coordinates trials, evaluates and negotiates with vendors in conjunction with the Purchasing Department to procure capital equipment, processes purchase orders, coordinates installation and in-servicing.
• Ensures proper invoicing and tracking of receivables and payments to vendors.
• Management of the process and office workflow using the electronic health    record. 
• Trains staff, (physicians, administrative and support staff), on existing programs as well as any new programs or upgrades in a timely fashion.  Presents information at monthly Staff Meetings as required and disseminates information from these meetings to physicians and staff.
• Maintains an optimal physical environment for the office and reports any unsafe conditions, inoperative equipment or other adverse conditions to the Director of Operations and the appropriate department.
• Ensures compliance with all policies and procedures.  Participates in development and evaluation of departmental policies and procedures.  Prepares staff to respond effectively to both internal and external disasters and comply with all departmental policies and procedures.
• Attends seminars and training sessions specific to the Athena system, CPT coding, capitation, managed care, and physician practice management.
• Uses discretion at all times to ensure patient confidentiality and conforms to HIPAA policies and procedures.

Requirements:

MINIMUM QUALIFICATIONS, EXPERIENCE AND SKILLS/ABILITIES:

• Minimum Education: Bachelor’s degree of equivalent.
• Minimum Experience:  Two to five years of practice management experience in a private physician’s office or other health care setting.
• Supervisory experience, billing and financial management experience required.
• Must be proficient in Microsoft Office, Excel, and Athena Health. SMS experience preferred.
• Ability to speak, read and comprehend the English language fluently required
• Strong interpersonal communication, managerial and organizational skills required.
• In-depth knowledge of private practice systems, including medical practice operations and supervision.
• Experience with an electronic health record within the medical office preferred.
• Patient relations, staffing, billing systems, budget and financial reporting and patient flow and scheduling required.
• Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, HMO, PPO and capitated products required.
• Ability to analyze and solve operational issues independently and creatively required.
• Strong orientation to patient care
• Must have the ability to analyze, think creatively and to weigh alternatives.  Good perception of people and excellent conflict resolution skill required.

II.                     CERTIFICATION/LICENSURE:

• Training in quality improvement, performance improvement, employee relations and staff recruitment strongly preferred.

Equal Opportunity Employer/Disabled/Veterans