Patient Care Coordinator

POSITION SUMMARY:

Under general supervision of the IRHC Program Manager, the Patient Care Coordinator will support the needs of the patients we serve with dignity and respect.

This role serves as a liaison for patients in communications regarding care rendered in the program. Serves as a liaison with patients facilitating access to care, gathering information for phone screening, registration, and intake reporting paperwork.  Schedules appointments, verifies demographics and financial information. Facilitates communication between patients and program staff including nurses, program manager, and providers.

Position: Patient Care Coordinator       

Department: Immigrant Health Center

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Greets and provides assistance to visitors, patients and employees in a professional and courteous manner.
• Answers and directs telephone calls and other inquiries to the appropriate person, assisting callers as needed.
• Updates patient registration data and books follow up appointments. Screens potential new patients using EPIC and a screener tool, summarizes the information and then sends on the clinical support staff to further evaluate and decide on next steps.
• Follows up with patients as needed and provides them with necessary information to facilitate ongoing treatment.
• Completes drug screens. Maintains calendars for assigned personnel.  Attends clinical meetings as a team member.
• May assist with minutes, planning, and input. Assist with clinical materials such as: charts, folders, consents, educational materials.
• Meets with patients and collects screening information at intake, and quarterly for program evaluation purposes.
• Tracks patient registry on locked Excel lists and works with the program manager and data coordinator on data reporting.
• Maintains an adequate inventory of office and medical supplies and places orders as needed.
• Performs all general office duties such as photocopying, filing, and sorting mail. 
• Opens, reviews and distributes interoffice mail. Brings priority items to supervisor’s attention. 
• Operates standard office equipment i.e. fax, telephone, copier. 
• Assists in the care and maintenance of department equipment and supplies.
• Reports any malfunctioning equipment to IT Help Desk or appropriate department.
• Maintains work area and equipment in a neat and orderly manner; organizes work area for efficiency and safety.
• Attends and participates in meeting and/or committees, as required.
• Routinely handles large amounts of sensitive, confidential information and maintains confidentiality. Meets hospital-wide standards in the following areas: (a) Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care can be provided. (b). Utilizes hospital’s Values as the basis for decision-making and to facilitate the division’s hospital mission. (c).Follows established hospital infection control and safety procedures
• Analyses problems in order to determine appropriate course of action and offers constructive suggestions to improve efficiency in office operations.
• Discusses fees and financial policies with patients after their consultation.
• Develops competencies as related to position. Performs other administrative tasks as needed.
• Complies with all requirements of RESPECT

Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

High School diploma required. Associates degree or Bachelor’s preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Medical Assistant degree preferred

EXPERIENCE:

• All incumbents must have medical office experience and/or referral authorization experience and/or relevant experience as follows:
• HS/GED plus 3 + years relevant experience or
• Associates plus 2 years relevant experience or
• Bachelors plus 1 year relevant experience; medical office experience and/or referral authorization experience preferred

KNOWLEDGE AND SKILLS:

Medical knowledge, addictions a plus, assessment abilities, communication and people skills

Equal Opportunity Employer/Disabled/Veterans