Manager of Patient Access Services ED & Main Admitting

POSITION SUMMARY:

Under the general direction from Boston Medical Center Health System Patient Access leadership, the Manager, Patient Access Services provides strategic leadership and oversight for the daily operations of the patient access team, the Emergency Department, Labor & Delivery, Main Admitting, Surgical Day and Pain Clinic. This role is responsible for establishing and maintaining departmental standards, ensuring operational efficiency, and promoting high-quality patient experiences while safeguarding the accuracy of patient records. The manager plays a critical role in optimizing patient access workflows to support organizational goals.

Position: Manager of Patient Access Services ED & Main Admitting

Department: Patient Access Services

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Provide leadership and strategic direction for daily operations of Patient Access Services, ensuring efficient workflows and alignment with organizational goals.

• Manage staff performance and productivity, including registration, insurance verification, and co-pay/co-insurance collections, to consistently meet department standards.

• Develop, mentor, and provide ongoing education to department personnel to foster professional growth and maintain high-quality patient service.

• Establish, implement, and maintain policies and procedures consistent with the organization’s mission to guide and support Patient Access Services.

• Monitor and report departmental key performance indicators (KPIs) to assess staff effectiveness, identify trends, and communicate results to leadership and staff.

• Ensure compliance with regulatory requirements, standards, and payer directives to protect the organization and maintain accurate patient records.

• Maintain collaborative relationships with clinical and departmental leadership to optimize patient access processes and integrate seamlessly with broader hospital operations.

• Oversee departmental fiscal management, ensuring appropriate allocation and utilization of resources.

• Commit to continuous professional development to maintain current knowledge of patient access systems, processes, and industry best practices.

• Perform other duties as assigned

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s degree in healthcare administration, Business, or a related field, or equivalent combination of education and experience.

• Master’s degree preferred.

EXPERIENCE:

• Minimum of five to seven years of experience in Revenue Cycle operations, including at least five years in a supervisory or managerial role.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong knowledge of patient registration, financial assistance, financial clearance, billing, and collections, and an understanding of how these functions impact the hospital revenue cycle.

• Ability to lead team-building initiatives, collaborate effectively with managers and directors, and establish cooperative working relationships across all levels of the organization.

• Knowledge of Patient Access operations, registration processes, hospital revenue cycle, and related policies, procedures, systems, and equipment. 

• Familiarity with governmental, third-party, and self-pay regulations, including Medicare, Medicaid, commercial payers, and federal and state healthcare laws.

• Ability to analyze data, interpret statistics, evaluate processes, recommend improvements, and resolve complex operational or regulatory issues.

• Skilled in using computers, Epic systems, Microsoft Office tools, and other relevant technologies to support departmental operations.

• Competence in developing policies, procedures, and programs; managing budgets; monitoring expenditures; and producing narrative, statistical, and budgetary reports, including trend analyses.

• Strong written and oral communication, discretion with sensitive information.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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