Position: Certified Application Counselor - BMC
Department: Financial Counseling
Schedule: Full Time
POSITION SUMMARY:
The Certified Application Counselor, (CAC), is responsible for helping low-income, self-pay patients enroll in health insurance coverage ensure patients' access to timely and necessary medical care and secure payment for services provided by the health system. The CAC will assist patients in completing and submitting applications for financial assistance, including obtaining required documents and providing follow-up as need. The CAC will also assist with coverage renewals or request for plan changes. CAC will be will engage patients, by phone and/or in writing, to screen for eligibility and provide enrollment assistance in MassHealth, Out of State Medicaid, HSN, or BMC’s Charity Care Program. Additionally, the CAC will be responsible for educating patients about health insurance options and eligibility requirements.
JOB REQUIREMENTS
EDUCATION:
High School diploma required, College degree preferred.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Individual must receive training and be certified as a Certified Application Counselor within 45 days of employment.
EXPERIENCE:
Minimum of two years of Customer Service experience or equivalent combination of education and experience.
KNOWLEDGE AND SKILLS:
ESSENTIAL RESPONSIBILITIES / DUTIES:
Equal Opportunity Employer/Disabled/Veterans
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EEO & Accommodation Statement
Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request
E-Verify Program
Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check and receive medical clearance before beginning their employment at the hospital.
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips
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