Team Lead- Neurology Weymouth

POSITION SUMMARY:

Under general supervision from the Operations Manager, is responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources.  Responsible for providing advocacy and case management services of the primary care patient, developing a service plan based on those identified needs, facilitating access to social service benefits and other internal and external resources, monitoring the patient’s progress, and advocating on behalf of the patient.  Responsible for documentation in the electronic medical record and complying with all data entry, data integrity, and data tracking requirements for BMC and funding agencies’ contract monitoring reports as required.

Position: Team Lead   

Department: Neurology Weymouth

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Provides leadership in complying with governmental, accreditation, other regulations/requirements, and with clinic policies.

Patient Assessment

• Provides advocacy and case management services for patients (medical and social case management) under the supervision and direction of the Practice Manager
• Assesses patient and family to ascertain those emotional and social problems, and identifies barriers to care, and formulates plan
• Assists patients by linking them to a broad range of services, including, but not limited to, healthcare support services, social work, financial assistance, child-care, housing, food, financial entitlements, clothing, transportation food pantries, and appropriate community resources.

Addressing Patient Needs

• Monitors patients’ progress via patient’s level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs.
• Assists with medical insurance application process (guides prospective enrollees through completing application, obtaining documents, etc.). Ensures that patients have and maintain medical insurance coverage for engagement in care.
• Assists with scheduling outpatient visits and follow-up as needed
• Provides education, counsels, and supports clients.  Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed.
• Develops and maintains strong relationships with the community and resources to ensure patient access, and represents BMC and the Cancer Care Center at Community Health Centers and Community Health Fairs.
• Collaborates and coordinates with health care team members, including social work, to promote positive prevention, harm reduction.
• Works cooperatively with team and takes appropriate steps to effectively resolve issues, seeking assistance from supervisor/manager when needed. Performs the duties of the administrative support staff within the department, as needed.
• Schedules appointments and obtains and updates registration information, including demographic, insurance and referral source, as needed.
• Notifies and confirms patient appointments via mail and/or telephone, or coordinates this task with others.
• Assists referral source, subspecialist and patient with referral authorization.
• Remains knowledgeable of and follows appropriate policies, procedures, and work rules, including but not limited to, policy regarding hours of work, absenteeism and tardiness. 
• Provides feedback to manager regarding follow-up action or non-compliant issues.
• Maintains a complete understanding of emergency procedures.
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s behavioral standards as the basis for decision making and to support the hospital’s mission and goals.
• Follows established hospital infection control and safety procedures.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

An Associate’s degree in Business or related field (or equivalent combination of formal education and experience).

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

None

EXPERIENCE:

Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

KNOWLEDGE AND SKILLS:

• Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
• Excellent organizational skills to set priorities and efficiently complete assigned work.
• Ability to effectively speak, read, and write English.
• Requires excellent communication, interpersonal and problem solving skills.
• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
• Ability to work independently and to make decisions based on department polices and established procedures..
• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems (such as, IDX, SDK, ClinNet, Logician, etc.).
• Must be able to maintain strict protocols of all confidential or sensitive information.

Neurology Team Lead at Weymouth location works with assisting providers with patient rooming and clinic patient flow.

Equal Opportunity Employer/Disabled/Veterans

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