Team Lead (Neurology)

POSITION SUMMARY:

Responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources.

Position: Team Lead

Department: BU Neurology

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

• An Associate’s degree in Business or related field (or equivalent combination of formal education and experience).

EXPERIENCE:

• Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

KNOWLEDGE AND SKILLS:

• Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.

• Excellent organizational skills to set priorities and efficiently complete assigned work.

• Ability to effectively speak, read, and write English.

• Requires excellent communication, interpersonal and problem solving skills.

• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.

• Ability to work independently and to make decisions based on department polices and established procedures..

• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.

• Must be able to maintain strict protocols of all confidential or sensitive information

Equal Opportunity Employer/Disabled/Veterans