Systems Engineer II - Epic

POSITION SUMMARY:

Designs, develops, supports, and maintains the organization's systems infrastructure, including the implementation and design of hardware and software. Makes updates to system related installation documentation. Performs end-user support. Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for the enterprise systems. Participates and leads various moderate to complex IT projects intended to continually improve/upgrade the enterprise servers. Experience working in EPIC systems required.

Position: Systems Engineer II - Epic       

Department: Information Technology

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Experience in mission-critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology. Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines. Excellent technical knowledge and aptitude in the areas of networks, network topologies, network file servers, applicable software, and troubleshooting techniques. Ability to solve enterprise server issues and to manage the performance and capacity of a LAN/WAN environment. Ability to effectively adapt to rapidly changing technology and apply it to business needs. Understanding of the enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships. Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision; Ability to assess internal and external communication practices, anticipate future network requirements, and research and analyze emerging technologies.

• Build and configure Windows-based servers.
• Support digital transformation efforts
• Configure backup and monitoring on all servers as needed.
• Understanding the Microsoft security patch cycle and apply patches to servers as needed.
• Support Microsoft Office 365
• Must be able to work independently with little to no daily supervision, is a team player and open to ideas and learning.
• Be able to modify storage, memory and network settings as appropriate.
• Server performance monitoring.
• Work with users to troubleshoot issues with performance, access and other administrative tasks.
• Able to communicate effectively across the organization.
• Take part in Change Control process.
• Take part in regular on-call rotation.
• Create and Post Documentation.
• 3rd Level end-user support.

 (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Current Epic ECSA certification required
• Microsoft Certifications: MCSE highly desirable

• AWS Certifications: Cloud Practitioner, Associate or Professional level Architect highly desirable

EXPERIENCE:

Minimum of 4-7 years of related experience

KNOWLEDGE AND SKILLS:

• Technical Skills: Hyperspace Web • Networking • Interconnect • System Pulse • Business Continuity Access • EPS • System Performance Analytics • My Chart • Care Everywhere • EpicCare Link • Hyperspace Client • Capacity Management • Scripting/Programming • VMware • Windows Server Management
• Demonstrated knowledge of the following technical knowledge/skills are preferred, including from among the following:  Hardware: Dell Servers* OS: Windows 2016/2019/2022 * Microsoft AD/Azure AD * Microsoft O365 * Microsoft  Exchange  * Microsoft Defender * Microsoft ADFS * Mimecast * PowerShell Scripting * Microsoft Certificate Authority * Microsoft DHCP/DNS * Microsoft System Center *  Automation Support  * VMware Environment Experience * AWS *
• Strong customer service and communications skills
• Good judgment and analytical skills
• Strong follow-up and organizational skills

Equal Opportunity Employer/Disabled/Veterans