Sr. Director Growth Strategy/Chief of Staff

POSITION SUMMARY:

The Senior Director, Growth Strategy/Chief of Staff is a key partner to the Chief Marketing and Growth Officer, responsible for managing the team’s strategic planning and execution process to ensure the entire work of the team is aligned with BMCHS strategic goals. This individual will contribute to the attainment of the organization’s desired growth and overarching objectives by providing strategic guidance to leadership surrounding industry dynamics, corporate strategy and the identification of non-organic and expansion opportunities. Reporting to the Chief Marketing and Growth Officer, this seasoned advisor will serve as an integral member of the team; the ideal candidate will possess extensive healthcare knowledge, and a track record of building and maintaining positive internal and external working relationships.

Your Chance To Be Part of a Team That is Making a Difference

This is a unique opportunity to join the Marketing and Growth team at BMC that serves the critical role of being in continuous communication with our community to partner and deliver the best health care possible. We are looking for visionary and innovative team players who want to be part of our mission to boldly transform health care through a focus on health equity, diversity and inclusion, and putting the patient at the center of all we do. We offer our employees an array of wellbeing services, competitive pay, and a wide range of benefits, including a highly subsidized health care plan for employees and their family members. BMC is proud to be one of Becker’s Top 150 Places to Work in Healthcare nationally, and also to be the Lown Institute’s #1 Most Racially Inclusive Hospital in the country.

Position: Sr. Director Growth Strategy/Chief of Staff       

Department: Marketing and Growth Administration

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Strategic Planning and Strategy Development
  • Advise and support the development and articulation of our Community Relations, Development and Marketing/Communications long-term strategies
  • Provide oversight or manage key strategic projects related to growth as needed
  • Identify key emerging trends impacting our environment and strategic opportunities
  • Monitor competitive landscape to identify emerging areas of opportunity and potential risks
  • Lead team in the creation of comprehensive presentation materials which clearly communicate financial analysis, incorporate strategic perspective, and coherently drive toward a recommendation / conclusion
  • Perform ad hoc strategic analysis to support executive decision making
  • Align work of Marketing & Growth team with organizational priorities to strategically guide and amplify thought leadership

• Chief of Staff
  • Provide advisory, operational and analytic support to the Chief Marketing & Growth Officer; staying apprised of the work across Boston Medical Center Health System with key stakeholder and ensuring departmental involvement, when needed
  • Work with the Chief Marketing & Growth Officer and other key stakeholders, providing day-to-day oversight of a portfolio of organizational, strategic, operational and administrative activities 
  • Serve as a Proxy for the Chief Marketing & Growth Officer in meetings with key stakeholders and departments across Boston Medical Center Health System
  • Collaborate with Marketing & Growth leadership to develop long and short-term objectives, consistent with the philosophy and mission of the organization
  • Maintain and support the Chief Marketing & Growth Officer on the work associated with the BMCHS Strategic Plan
  • Develop improvement initiatives and operational plans to optimize departmental resources
  • Facilitate the annual planning and goal setting process
  • Facilitate the process of project solicitation, selection, prioritization, implementation, and monitoring
  • Provide ad-hoc analysis and decision support
  • Ensure/prepare agendas, memos, correspondence and briefing materials for key meetings, and ensure that appropriate follow-up actions are taken

• Tracking and Management Performance
  • In concert with the Strategic Planning Project Management function, maintain an overview of initiatives across the organization to identify synergies, opportunities and overload
  • Responsible for monitoring progress of strategic initiatives and reporting status to senior management.  Identify roadblocks and escalate issues as needed.  Project financial impact of initiatives and track progress post implementation 
  • Develop infrastructure and monitoring tools to track progress against goals and key performance indicators
  • Prepare reports, briefings and presentations on related issues for a variety of audiences, including senior management and the Board of Directors

• Other
  • Manage and lead a high-performing team, including supervising a direct report across the Marketing & Growth sub-teams; monitor, analyze, and improve team performance; provide expertise, coaching, and development to team members and drive thought leadership
  • Maintain and build effective working relationships with other departments and functions within the organization
  • As an “affiliate” of the Strategy team, manage any strategy team resources allocated to support Marketing & Growth projects
  • Participate in improving organizational performance by recommending areas or approaches for improvement initiatives or activities, performing new procedures, collecting data and providing input to department discussions. Proactively recommend and develop processes and methodologies to improve business processes
  • Build/maintain working knowledge of health care market, trends, industry standard methods and other tools relevant to planning and development expertise.

JOB REQUIREMENTS

EDUCATION:

B.A. or B.S. from four-year college or university, plus M.B.A, MPH or other advanced degree preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

EXPERIENCE:

• Requires a minimum of 10 years of experience in a healthcare or business environment, with a minimum of 5 years management experience.
• Prior management experience, with experience developing and launching complex programs for clients in a cross-functional environment

KNOWLEDGE, SKILLS & ABILITIES (KSA):

• Driven and collaborative strategic thinker with the ability to quickly understand, assimilate, and critically interpret information and evolving industry data.
• Proven capability to thrive in a dynamic and fast-paced multifunctional team environment; well-organized and operationally effective in developing and executing program strategies with a flexible and solution-driven attitude.
• Ability to manage multiple high priority projects simultaneously and prioritize to meet key deadlines
• Strong critical reasoning and quantitative analysis skills; ability to quickly break down complex problems, identify critical issues, and support findings with data
•  Track record of successfully building strong working relationships across a wide spectrum of internal and external partners.
• Strong interpersonal skills and emotional intelligence with an ability to work effectively in a team and collaborate with a variety of stakeholders at all levels of the organization.
• Ability to effectively communicate and engage with people from diverse backgrounds; deep and established connections in the community a plus.
• Proficient in Microsoft Word Suite and digital project management / CRM software.
• Knowledge of budget management and financial reporting is preferred.
• Demonstrates an entrepreneurial, innovative, problem solving, and flexible approach.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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