Senior Specialist, Internal Communications, BMCHS

POSITION SUMMARY:

A member of the Marketing and Communications team, the Senior Specialist, Internal Communications supports all internal communications initiatives at Boston Medical Center Health System across a variety of platforms. Reporting to the Senior Manager, Internal Communications of BMCHS, and working closely with other departments throughout the hospital and health system, this person develops a thorough understanding of the system’s strategic objectives and communicate them in accessible ways to a range of target audiences. The role also supports employee engagement through events, initiatives, and content focused on employee recognition.

Position: Senior Specialist, Internal Communications, BMCHS       

Department: Corporate Communications

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Oversees the development and execution of communications tools and publications, including hospital intranet, newsletters (BMC Proud, the Week Ahead, etc.), digital signage, etc.
• Plans and executes virtual and in-person meetings and events, including large-scale employee engagement events (e.g., Service Awards, Be Exceptional).
• Develops compelling ideas, approaches, and content that conveys BMCHS’ key strengths, priorities, accomplishments, and positions to a wide range of internal audiences.
• Helps ensure focus on employee engagement and that employee recognition is pulled through across communications channels.
• Represents the department at key meetings, providing strategic counsel to internal stakeholders.
• Builds and executes detailed communications plans for internal stakeholders.
• Analyzes and measures the performance of internal communications materials and display them in quarterly dashboard with suggested improvements.
• Monitors and updates System communications channels regularly to keep them fresh and engaging.
• Partners with system stakeholders to create organic, engaging content for employees and patients/members.
• Supports content for Town Hall meetings and leadership meetings; drafts materials and presentations for System leaders as needed.
• Works with a wide variety of internal audiences (including leadership and front line staff) to source and develop original content.
• Helps ensure that brand standards are maintained across print, digital, and electronic content.
• Supports employee engagement and culture-building initiatives in conjunction with other team members and HR.
• Assists with the creation and maintenance of corporate materials and publications, and manages production with vendors and internal partners as needed.

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s degree, preferably in communications or English.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• None required.

EXPERIENCE:

• 3-5 years progressive experience in communications is required.
• Experience developing and executing complex communications plans.
• Experience in health care preferred.

KNOWLEDGE, SKILLS & ABILITIES (KSA):

• Superior writing and communications skills, attention to detail.
• Ability to manage multiple projects simultaneously with tight deadlines.
• Proven ability to conceive, research and develop original content.
• Proven ability to adapt content to various audiences and formats.
• Ability to understand and translate specialized information (e.g. clinical, scientific, policy) in a creative and interesting manner.
• Must have strong relationship-building and diplomacy skills and ability to collaborate across functions and departments.
• Ability to work independently and as part of a multi-faceted communications team.

Equal Opportunity Employer/Disabled/Veterans