Senior Director, Chief of Staff to the Chief Digital Information Officer

POSITION SUMMARY:

Boston Medical Center Health System (BMCHS) is a ~$6 billion integrated academic health care system whose purpose is to transform the outcomes of low(er) income and vulnerable populations in Massachusetts, New Hampshire and beyond. Anchored by Boston Medical Center, BMCHS has evolved to encompass six major entities: Boston Medical Center, WellSense Health Plan, Boston University Medical Group, Boston HealthNet (a network of community health centers), Boston Accountable Care Organization, and Clearway Health (a specialty pharmacy services provider).

BMC Health System occupies a unique position in the MA and US healthcare landscape. Over 60% of clinical care is in (near) full risk arrangements, and there is a strong commitment to value based care, and to addressing the core health drivers (social determinants of health) in the communities that BMCHS serves. BMCHS’s patients disproportionately come from communities of color, so BMCHS is deeply invested in addressing health inequities both within the organization, and in partnership with community organizations. Through WellSense Health Plan, BMCHS covers over 40% of all Massachusetts’ Medicaid members in exclusive payer-provider partnerships with eight accountable care organizations. Lastly, BMCHS’s academic enterprise provides a strong foundation of talent to study and disseminate its experience and to shape the health system more broadly.

The Senior Director, Chief of Staff is a key partner to the Chief Digital Information Officer, responsible for managing the team’s strategic planning and execution process to ensure the entire work of the team is aligned with BMCHS strategic goals. This individual will contribute to the attainment of the organization’s desired growth and overarching objectives by providing strategic guidance to leadership surrounding industry dynamics, corporate strategy and a portfolio of organizational, strategic, operational and administrative activities. Reporting to the Chief Digital Information Officer, this seasoned advisor will serve as an integral member of the team; the ideal candidate will possess extensive technology knowledge, and a track record of building and maintaining positive internal and external working relationships.

Position: Senior Director, Chief of Staff to the Chief Digital Information Officer        

Department: CDIO Administration

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Provide advisory, operational and analytic support to the Chief Digital Information Officer; staying apprised of the work across Boston Medical Center Health System with key stakeholder and ensuring departmental involvement, when needed
• Work with the Chief Digital Information Officer and other key stakeholders, providing day-to-day oversight of a portfolio of organizational, strategic, operational and administrative activities 
• Standardize and manage all external to IT communications. Providing transparency into IT performance and functions
• Drive administrative, operational, reporting and quality improvements through partnerships with internal teams
• Develop, monitor, executive dashboards and department specific technology performance dashboards
• Lead departments in developing key process model, key measures, processes and owners for overall performance
• Manage IT Governance process monitoring, partnering with IT Operations/Governance leader  and leadership across technology
• Support the Technology Investment prioritization process as needed
• Partner with the IT Governance and IT Operations leader to facilitate an efficient and effective Governance process and meeting
• Manage financial control by applying a comprehensive understanding of the department’s financials
• Execute vendor management activities, ensuring legal requirements and T&Cs (data privacy, data sharing, cyber, performance, etc.) are met, coordinating contract negotiation and processing
• Manage IT Finance and Administration processes for BMCHS
• Lead and own the IT Senior Leadership, All Director and above and Quarterly Town Hall meetings. Securing content, speakers and providing an opportunity for engagement across the department
• Coordinate and partner with the IT leadership team to complete the capital and operating budget process
• Partner with leaders to develop tools and reporting to aide them in performing within expectations
• Establish and lead reward and recognition
• Support CDIO, generating presentations and communications 

JOB REQUIREMENTS

EDUCATION:

B.A. or B.S. from four-year college or university, plus M.B.A, MPH or other advanced degree preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

None

EXPERIENCE:

10+ year experience working in senior leadership in a nonprofit/mission-driven environment, partnering with senior leaders on organizational alignment and change management, conducting financial analysis and decision support. 

KNOWLEDGE, SKILLS & ABILITIES (KSA):

• Ability to influence and persuade, displaying executive presence
• Driven and collaborative strategic thinker with the ability to quickly understand, assimilate, and critically interpret information and evolving industry data
• Proven capability to thrive in a dynamic and fast-paced multifunctional team environment; well-organized and operationally effective in developing and executing program strategies with a flexible and solution-driven attitude
• Ability to manage multiple high priority projects simultaneously and prioritize to meet key deadlines
• Strong critical reasoning and quantitative analysis skills; ability to quickly break down complex problems, identify critical issues, and support findings with data
• Track record of successfully building strong working relationships across a wide spectrum of internal and external partners
• Strong interpersonal skills and emotional intelligence with an ability to work effectively in a team and collaborate with a variety of stakeholders at all levels of the organization
• Ability to effectively communicate and engage with people from diverse backgrounds; deep and established connections in the community a plus
• Proficient in Microsoft Word Suite and digital project management / CRM software
• Knowledge of budget management and financial reporting is preferred
• Demonstrates an entrepreneurial, innovative, problem solving, and flexible approach

Equal Opportunity Employer/Disabled/Veterans