Senior Clinical Program Manager VIAP

POSITION SUMMARY:

The VIAP Senior Program Manager will work closely with the VIAP Program Director and has the primary responsibility of managing all aspects of program administration and operation, staff planning, personnel management, data reporting, public relations and liaison with community resources and the public. Duties include managing data, maintaining VIAP office budgets, partners with the VIAP program director to function as a key liaison with public and private funding sources, regulatory agencies and relevant hospital programs. The Senior Program Manager also ensures the program’s participation in national organizations for hospital violence intervention to elevate VIAP’s work and support professional growth, development, and mentorship opportunities for staff.

Position: Senior Clinical Program Manager VIAP       

Department: Violence Intervention Advocacy

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

1.         Program Implementation and Infrastructure

• Develops, implements and manages projects and/or initiatives for the Violence Intervention Advocacy Program
• Oversees and supports the development and implementation of systems activities to ensure effective operations and compliance with established standards and/or contracted goals & objectives
• Ensures VIAP operates in compliance with all contractual requirements, standards of care, and that infrastructure is in place to ensure sound fiscal and operational management
• Oversees management, reporting, monitoring of funded programs or agencies to ensure compliance; report preparation and assisting with developing and distributing communications, brochures and educational materials
• Evaluates projects or initiatives to determine effectiveness and recommends changes/improvements based on findings
• Works to develop long and short-range strategic planning for VIAP
• Uses data to determine status of program activities, develops procedures to address program challenges and oversees the implementation of new procedures

2.         Clinical

• Oversees the implementation of all clinical client services, to ensure appropriate and quality service delivery
• Develops and provides In Service trainings to medical staff on Trauma Informed Care and VIAP client population
• Serves as a leader, team builder, and problem solver and collaborates with all BMC providers of trauma informed care
• Develops Emergency Medicine VIAP elective rotation requirements, provides supervision, and completes rotation evaluation
• Works with existing partners to ensure seamless delivery of services for high need clients
• Seeks out additional partnerships to ensure program can connect clients to a range of services including but not limited to; mental health and substance abuse treatment, housing, education and life skills training and employment opportunities
• Chairs weekly clinical meeting to discuss on-going cases; intervenes in unusual clinical situations and instructs staff how to proceed
• Utilizes hospital’s cultural beliefs as the basis for decision making and to support the hospital’s mission and goals
• Assures that all staff conform to hospital standards of performance and conduct, including those pertaining to patient rights, to ensure that exceptional patient care may be provided

3.         Personnel Management

• Oversees the VIAP frontline team and provides support to manage personnel issues
• Ensures culturally appropriate continuum of services for clients
• Champions staff professional development, fostering a culture of continuous learning and growth within the VIAP team
• Oversees delivery of all services provided by VIAP and assures that all protocols are followed accordingly
• Designs job descriptions, quarterly expectations, performance measures and work development plans for all staff
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided
• Fosters staff wellness in the context of vicarious trauma by developing and implementing resources, activities, and protocols that support self-care, resilience, and overall well-being

4.         Public Relations

• Responsible for Boston City Wide Hospital Initiative, and reporting to Mayor’s office
• Cultivates and maintains strong partnerships with community-based organizations and institutional partners to strengthen an ecosystem of care, ensuring seamless referrals, consultation, and collaboration
• Represents VIAP and provides leadership in the Health Alliance for Violence Intervention (HAVI)
• Supports and encourages VIAP staff participation at the national level through the Hospital Alliance for Violence Intervention, enabling opportunities for team members to engage in various work groups and contribute to national efforts
• Raises the visibility of VIAP through branding, presence in the community, and marketing
• Attends community and national events in an effort to build and maintain positive relationships.

5.         Administration

• Collaborates with the Data and Research Manager to develop and implements a data management system; ensures timely and accurate data collection
• Works directly with statisticians to evaluate data to assess program progress and effectiveness
• Coordinates with departmental and hospital leadership to address programmatic needs and advance the shared mission of quality patient care.
• Assist the program director on quarterly progress reports and annual progress reports for submission to the external funding
• Ensure such reports are prepared and submitted for all federal, state, city, or private agencies
• Follows established hospital infection control and safety procedures

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

• Master’s degree in Social Work or related field
• Minimum of 8-10 years clinical experience working in an urban area with diverse populations and vulnerable clients
• Minimum 5 years of program administration and staff management experience

PREFERRED EDUCATION AND EXPERIENCE

• N/A

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED

• Possess and maintain a current, valid Massachusetts driver's license and successfully complete a motor vehicle driving records check

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED

• Licensed as a clinical social worker

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

• Ability to work with persons of varying social, cultural and economic backgrounds
• Proficient with standard Microsoft programs (i.e. MS Word, Excel, PowerPoint, Outlook) and web browsers
• Ability to communicate effectively in formal and oral presentations

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

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