Patient Access Coordinator, Labor and Delivery, Maternal Child Health, 40 Hours (Days)

Provides secretarial and office clerical support to a team of physicians, nurses and other healthcare providers within the Labor & Delivery unit. Greets patients and family members;registers patients; answers and directs telephone calls; obtains and verifies insurance information. Schedules appointments, updates dispositions of patients. Serves as the unit's centralized focus of administration, information, and communications during the assigned shift.

Requires at least two years of relevant experience; preferably in admitting, medical office, managed care, insurance or customer service environment.

• Work requires ability to effectively speak, read and write English. Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the Boston Medical Center are preferred.
• Ability to accurately interpret and utilize medical terminology and abbreviations.
• Ability to access and enter computerized data/information.
• Ability to use and troubleshoot basic office equipment.
• Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a dynamic and challenging environment.
• Demonstrated competence in basic computer skills.
• Organizational skills to effectively set priorities and efficiently complete assigned work.
• Ability to effectively apply basic secretarial skills, e.g., typing, filing, telephone skills, etc.
• Requires physical ability to meet core job requirements in accordance with the environmental demands for the patient populations regularly served.