Operations Manager - Psychiatry

POSITION SUMMARY:

Under the direction of Psychiatry Operations Director, the Operations Manager for the Adult and Child Outpatient Psychiatry service, will support the overall performance of the Ambulatory organization by contributing to the success of relevant financial and operational initiatives. Works with practice leaders, IT, finance, and other business owners to develop and manage cross-cutting initiatives that improve performance.  Provides direction and support in assessing, planning, implementing and sustaining change and improvement in their respective organizations.

Position: Operations Manager

Department: Psychiatry

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

The Manager’s responsibilities will include, but are not limited to:

• Ambulatory Operations

• Defines, develops and implements short- and long-term strategies and plans to meet organizational objectives with direction and support from the Senior Director. 

• Develop reporting to analyzes current operations to identify opportunities for improvement, develop project plans and teams to implement improvements. 

• Runs cross-functional initiatives to ensure key hospital goals and ambulatory departmental goals and objectives (e.g., patient access workflows) are met. 

• Works collaboratively with stakeholders from across the organization to accomplish hospital goals and objectives. 

• Develops and maintains good communication and relationships within service departments.

• Works with stakeholders from across the organization to develop and implement programmatic business plans, administrative policies and procedures.

• Recommends and implements changes in policies and procedures to improve the cost effectiveness of operations and ensure that patients’ time (i.e., for visits, appointments and treatments) is used in an efficient manner. 

• Coordinates and implements monthly monitoring reports to measure practice performance against approved standards and benchmarks.

• Compiles and maintains statistics and reports on activity, volume, and panel size.

• Measures and reports on patient access workflow in each practice area and develop operational improvements to achieve performance goals in coordination with practice leaders.

• Responsible for the development, measurement and reporting of all patient access metrics, such as HAR verification, bypassed errors.

• The Manager will monitor and report on patient access goals and achievements among the outpatient practice areas and develop processes and methods to meet or exceed goals/benchmarks.

• Develop standards and protocols for addressing patient complaints including measuring and tracking resolution in a timely manner.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s degree required.

EXPERIENCE:

• 3-5 years of related experience in the health care field.

KNOWLEDGE AND SKILLS:

• Experience in all phases of the project life cycle.

• BMC infrastructure and applications knowledge is preferred.

• Ability to work independently and in a team environment, to deal with constant change, and to participate in continual process improvement.

• Ability to effectively communicate and lead teams in multiple locations.

• Strong problem solving, analytical and communication skills.

• Strong time management skills.

• Experience managing concurrent projects and working in cross-functional projects.

• Experience working in a matrixed environment with project team members from multiple departments.

• Strong communication, negotiation, and influence skills.

• Strong computer skills are essential (high level Microsoft Office products to include: PowerPoint/Excel/Word /Access, as well as Outlook, and Visio).

• Proven record of accomplishment managing a team to achieve results.

• Excellent computer skills; knowledgeable of the systems used in the practices.

• Solid communication skills, including formal presentation and business writing.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis

Equal Opportunity Employer/Disabled/Veterans