Community-Based Telehealth Hubs Project Coordinator - (Boys and Girls Clubs of Boston)

POSITION SUMMARY:

Under the direction of Integrated Behavioral Health (IBH) Services within the Department of Psychiatry, the Project Coordinator for the Community-Based Telehealth Hubs will be responsible for supporting the Telehealth Hubs team and patients connecting to their telemedicine visits from a telehealth hub. The Community-Based Telehealth Hubs is an IBH initiative that collaborates with community agencies to create spaces outside of BMC from which patients can connect to their behavioral health telehealth visits, with the goal of increasing access to behavioral health care by addressing various barriers such as privacy concerns and limited technological literacy. The Project Coordinator will serve as a member of the Community-Based Telehealth Hubs team, supporting with patient registration and scheduling, providing on-site technical assistance to patients, and facilitating communication and collaboration with partner agencies.

Position: Community-Based Telehealth Hubs Project Coordinator

Department: Psychiatry, (Boys and Girls Clubs of Boston)       

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Assist patients with registration.
• Assist with reviewing and signing consent forms with patients and, as necessary, their legal guardians.
• Support with patient scheduling.
• Be present at the Telehealth Hubs during clinic sessions.
• Provide on-site support for patients connecting from Telehealth Hubs.
• Set up and tear down at Telehealth Hubs. Manage all Telehealth Hub equipment.
• Attend team meetings as indicated with punctuality and consistency.
• Collaborate with partner community agencies to facilitate provision of services.
• Comply with institutional, departmental, regulatory and professional requirements for patient confidentiality, documentation recording, and data collection.
• Comply with partner community agencies’ training requirements.
• Follow established hospital emergency and safety procedures.
• Provide operational support in cases of psychiatric emergencies.
• Utilize the hospital's behavioral standards as the basis for decision-making and to facilitate the hospital’s mission.
• Maintain competency in areas of responsibility to ensure quality care.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Bachelor’s preferred, preferably in a field related to the Health Sciences as determined by the Board of Registration of Allied Mental Health and Human Services

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

N/A

EXPERIENCE:

Preferred experience in patient- or customer-facing administrative tasks, operations management, or project coordination.

KNOWLEDGE, SKILLS & ABILITIES (KSA):

• Bilingual proficiency in Spanish necessary.
• Advanced interpersonal skills necessary to interact effectively within the Telehealth Hub team, with partner agencies, and with patients and their families.
• Ability to work independently in an interdisciplinary team necessary.
• Cultural sensitivity and comfort with a wide range of racial and ethnic populations.  Cultural humility is very important.
• Computer literacy with ability to use standard word processing, spreadsheet programs and e-mail (i.e., MS Word, Excel, Outlook), web browsers, and electronic health record systems necessary. Intermediate to advanced skills preferred.
• Must be comfortable in a dynamic work environment (sense of humor is valued).
• Ability to travel independently to community agencies within the Boston area necessary.

Equal Opportunity Employer/Disabled/Veterans