Unit Coordinator, Telemetry, 24 Hours (Days) weekend and holiday rotations

I.          Position Function: 

Under the supervision of the Patient Care Director, the unit coordinator will perform a variety of secretarial duties in support of the administrative and clinical functions on the unit to which he/she is assigned.

II.         Job Relationships: 

Must be able to collaborate and effectively communicate with physicians, nurses and other health care professionals.                                                                                                 

III.        Authority: 

To coordinate the activities of the unit as outlined below:

IV.        A. Responsibilities/Essential Functions:        

1.) "Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards."

COMMUNICATION:

     -  Serves as unit receptionist, greeting visitors and, when necessary, directing personnel to

        various locations.

     -  Answers telephones using proper etiquette and relays messages/information as necessary.

     -  Pages Codes as directed using correct emergency number.

     -  Pages health care providers as directed.

     -  Serves as a communications liaison between unit and other departments.

     -  Serves as a communication liaison between patients, family members, doctors and nurses.

     -  Participates in staff meetings/conferences as appropriate. Attends monthly unit secretary

        meeting.

     -  Maintains a professional demeanor to patients, professional staff, co-workers, and maintains

        positive customer relations skills.

     -  Distributes mail.

     -  Arranges patient transport using the VIP system.

     -  Arranges for the transportation of specimens to the lab using the VIP system and Pneumatic

        Tube System.

ADMISSIONS:

     -  Assembles new admit packets and charts.

     -  Obtains old medical records from the Medical Record Department as needed.

     -  Labels patients room with their last name on the door.

     -  Calls admitting with all new admits, transfers and room changes to the unit.

     -  Obtains HO assignments for all new admissions, transfers, and post them.

     -  Using the Blue Chip System, Forms are printed as needed: Patient ID bracelets, Patient

        labels, Face sheet, Physician orders, Multi-disciplinary Notes, Emergency Department

        forms.

     -  Takes information on new admissions and transfers from the Admitting department.

     -  Calls transport using the VIP system to send patient valuables (in a valuable envelope)

        to the cashier's office.

TRANSCRIPTION OF PHYSICIAN ORDERS:

     -  Transcribes physician's orders according to the nursing policy and procedure.

     -  Enter ordered diets into computer and notifies dietary office when the diet has been changed

        and also updates the changes in the computer.

     -  Coordinates the scheduling of tests, lab work and consults.

     -  Enters consults, labs, tests, diets into the computer.

MEDICAL RECORD:

     -  Files all paper work: Flow sheets, Medication sheets, Blood Bank Forms for patients who

        have had Transfusions, Radiology, MRI, CT, Operative Reports and EKGs.

     -  Maintains the neatness of patient charts: assures that forms are in their correct place,

        thin charts as needed.

     -  Checks all charts daily to make sure there is Physician Order sheets, Multi-disciplinary

        Progress Notes and Patient labels.

     -  Prepares pre-operative packets to be sent with patients going to the operating room.

     -  Initiates appropriate CareMap on each patient.

DISCHARGE:

     -  Processes discharges in the computer, pulls charts, pulls old charts, pulls old records, note

        in census/log and inform Environmental Services.

     -  Sends Discharge Summary and Referral with patient upon discharge when appropriate.

     -  Books ambulance, Chair care, per request of Care Management.

     -  Faxes documents to other hospitals or Facilities on discharge per Care Management.

SUPPLIES:

     -  Maintains daily supply stock, including CSR, Patient Equipment, laundry and pharmacy

        departments.

     -  Orders supplies via ESI.

     -  Responsible for deletion and addition of all forms when changes are made.

     -  Maintains correct stock of papers in Blue Chip Machine: NCR paper, 5-hole punch paper,

        labels, consult cards, blank bracelets and ink toner cartridges.

     -  Calls CSR, Patient Equipment, Central Processing, Laundry as needed for supplies.

EQUIPMENT:

     -  Reports to the Help Desk any mal functioning computers.

     -  Reports to Maintenance faculty any broken machines/ beds when necessary.

     -  Reports to the Operator problems with the telephones on the unit.

CHARGES:

     -  Enters charges for unit via computer (if applicable).

MISCELLANEOUS:   

  -  Keeps informed of any changes in report procedures, as in death certificates, patient

        restraints, patients at risk for falls.

     -  Updates census book for last 24 hours with admissions, transfers, deaths and discharges.

     -  Once a month makes a new schedule of new HO for the present month, changes noted on the

        charts, take out the old HO names, and beeper numbers for the current month in all the

        charts.

     -  Files all policies and procedures.

     -  Assembles and orders brochures for Patient Educational handouts.

     -  Maintains and updates Patient Assignment board.

     -  Keeps area of Nurses station neat and clutter free.

            B. Responsibilities/Non-Essential Functions:

Performs all other related or similar duties as requested or required by PCD/or designee.        

V.         Reporting Requirements: 

Reports immediately to the PCD or designee any delays or difficulties in the delivery of service.

Reports to the PCD or designee situations requiring his/her attention.           

VI.        Accountability: 

Shall be accountable for maintaining the confidentiality of patient-related data and information.

Shall be accountable for abiding by all relevant hospital policies and procedures.

Shall be responsible for observing all policies and procedures of the nursing division.

Shall be responsible for maintaining professional and courteous behavior.

VII.       Qualifications:

Minimum Education: 

High School graduate

Minimum Experience: 

Hospital experience or Doctor's Office/medical experience necessary.

Minimum skills/abilities:

Excellent telephone skills.

Excellent interpersonal and communication skills.

Refined organizational skills.

Experience with computer systems preferred.

Ability to communicate verbally and in writing in English.

Excellent customer relations skills.

Ability to prioritize secretarial functions.

Certification/Licensure: 

No certification/licensure required.

Equal Opportunity Employer/Disabled/Veterans

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