POSITION SUMMARY:
The role involves supervising, staffing, scheduling, and ensuring adequate back-up coverage for all switchboard operators, who are available 24 hours a day, 7 days a week. The supervisor aims to provide the highest level of customer service to patients, their families, and visitors, both over the phone and in person as needed. It is essential to adhere to appropriate policies and procedures regarding patient confidentiality and customer service.
Additionally, the supervisor assists the Support Services Leadership, Executive Director, and Administrative Director in planning and implementing improvement projects to enhance customer satisfaction and ensure efficient service delivery from the Guest Support Services team. The supervisor collaborates closely with the other Supervisor and the Senior Administrative Coordinator of Support Services on coverage, following policies and procedures, managing schedules, payroll management, staff discipline, coaching and counseling, as well as the interview process and training of new staff.
Position: Supervisor, Support Services
Department: Guest Support Services
Schedule: Full Time, 40hrs Rotating Day/Eves/Nights and Weekends
JOB REQUIREMENTS
EDUCATION:
High school Diploma or GED preferred
EXPERIENCE:
Proven experience of 3 to 5 years in Customer Service.
Experience managing others, preferably in a unionized setting.
KNOWLEDGE AND SKILLS:
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
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EEO & Accommodation Statement
Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request
E-Verify Program
Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check and receive medical clearance before beginning their employment at the hospital.
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips
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