Senior Administrative Director

POSITION SUMMARY:

Reporting directly to the VP, of Emergency and Inpatient Operations, the Sr. Administrative Director is accountable for the overall administration and operating results for emergency services across the system, the success of the related clinical, financial, research, and academic operational components, and the financial and operating performance at Boston Medical Center.  Leading multiple functions, the Sr. Administrative Director will build cross functional excellence and share/capitalize on resources across care delivery settings.

This individual will partner with the relevant Chairs and the Vice President of Emergency and Inpatient Operations to achieve the Faculty Practice Plan and the Hospital goals and objectives. The incumbent is responsible for: departmental strategic and operational planning; financial performance; project management of key departmental and hospital initiatives, research administration and grant management activities; and leading administrative staff in the department.

Position: Senior Administrative Director

Department: Emergency

Schedule: Full Time

Onsite: Boston, MA

Responsibilities / Duties:

Leadership

• Creates a culture of performance and accountability in an organization. Translates over-arching goals into specific objectives and holds people accountable for results. Stays focused on the most important metrics that drive the business.

• Builds and maintain key relationships with stakeholders across the organization. Ability to manage through others to ensure adherence to the highest quality standards, with the ability to collaborate and drive for results.

• Demonstrates a track record of building and leading high-performance and highly collaborative teams. Actively involved in sourcing, selecting, developing, and retaining high-performance talent.

• Participates meaningfully in hospital wide initiatives that drive performance against key strategic goals (eg, CMS stars, etc )

Financial

• Manages all department finances (budget, forecasts, analysis, and interpretation).  Oversees the preparation of the all departmental and hospital revenue and expense budgets.  Ensures appropriate internal controls are established and processes followed appropriately. 

• Manages all professional revenue activities.  Reviews and recommends changes in the charge structure in order to maximize both professional and hospital revenue in cooperation with the finance department.  Ensures that adequate controls are in place for coding and timely charge capture.

• Manages hospital cost centers for relevant areas.

• Monitors and oversees  grant processes and assists with meeting reporting requirements. 

• Drives financial performance by analyzing financial, operational, and productivity data and effecting changes in operational performance. 

Strategic/Operational

• Participates with senior faculty and / or staff in planning, developing and implementing new program initiatives for the division's educational, research and / or service activities.  Partner with the physician leads in the ongoing operations of emergency clinical services and programs.  Assists in the development of new programs, expansion and enhancement of current services and programs, including detailed financial analysis, space and resource planning.

• Drives initiatives critical to the success of the department and the hospital by setting goals, building cross-functional teams, and problem-solving to meet tight deadlines.

• Manages department’s operations, and successfully meets targets for volume, expenses, and patient experience.

• Manages the use of the department’s facilities and clinical space, as designated by the hospital and Chief. 

• Works collaboratively with a variety of hospital managers, nurse management personnel, physician groups, medical staff, professional staff and multi-disciplinary groups to accomplish hospital goals and objectives.  Develops and maintains good communication and relationships within service departments. 

• Assures compliance with BMC, JCAHO, OSHA, DPH and state and federal regulations.

Human Resources

• Works closely with the Chief to provide oversight and support relating to faculty, including recruitment, retention, credentialing, annual evaluations, salary program, and effort reporting.   Review and approve staffing plans and transactions, such as definitions of duties, reporting relationships, selection and assignment of staff, performance evaluations, salary increases, and reclassifications.  Resolve complaints and grievances.  Supervise administrative, financial and support staff.

• Utilizes hospital’s behavioral standards as the basis for decision making and to support the hospital’s mission and goals.

OTHER DUTIES:

Performs other duties as needed.

JOB REQUIREMENTS

EDUCATION:

• A Master’s Degree in Health Care Administration, or Business Administration, or equivalent combination of education and experience is necessary. 

EXPERIENCE:

• At least 10 years of progressively advanced financial and administrative management experience preferred.

• At least 5 years in a medical institution or relevant health care context preferred.

• Considerable and progressive administrative, operational, as well as supervisory experience in health care is necessary.

• Experience in a successful leadership role managing a team.

KNOWLEDGE AND SKILLS:

• Substantial years of demonstrated successful leadership, ability to integrate services, administer and manage change, and provide responsive support services. 

• Extensive experience managing staff and services. 

• Excellent knowledge of accounting budgeting, principles and applications.

• Knowledge of clinic operations and related processes.

• Experience managing data and converting it into actionable information.

• Knowledge of issues related to human resources, financial, information technology, and facilities management in a large and diverse organization. 

• Outstanding verbal and written communication skills, advanced organizational skills, and a strong record of working effectively with staff in a highly matrixed and diverse environment.

Equal Opportunity Employer/Disabled/Veterans