The Patient Service Representative (PSR) will be the first point-of-contact for BMC patients. They are responsible for answering inbound calls, emails and on-line appointments, for various BMC's Practices, including, Bariatric, General Surgery, Pediatric Surgery and other Practices within BMC. The PSR will handle all patient inquiries, including, but not limited to scheduling and/or rescheduling appointments, conducting follow up calls with patients, resolving patient questions/concerns regarding medication refills, insurance verifications and other activities to satisfactorily resolve patient requests. They will document patient information in the appropriate hospital systems as required by the Practice Guidelines.
Position: Patient Services Representative
Department: Bariatric/General/Pedi Surgery
Schedule: 40 Hours, Days, (SEIU)
JOB REQUIREMENTS
EDUCATION:
A minimum of a High School diploma/GED is required. Training as a Medical Assistant, Pharmacy Technician, or other relevant healthcare background, training and/or experience that will be provide the ability to understand and be fluent in medical terminology is also required.
EXPERIENCE:
Must have at least 1-2 years’ experience working in a medical office or 1-2 years’ experience as a call center or customer service agent
KNOWLEDGE AND SKILLS:
Have excellent communications skills (oral and written) and be able to communicate effectively with patients over the phone and in email and other communications
Have extensive computer experience and be able to work within multiple applications (MS Word, Excel, Outlook, and scheduling/insurance systems) and document work in a professional and efficient manner
Be familiar with medical terminology and be able explain healthcare issues to patients with empathy and concern
Excellent English (multi lingual is a plus) communications skills (oral and written) with the ability to document work completed in a professional efficient manner. Bi or multilingual is a plus
Experience with standard hospital registration and billing systems or ability to learn such systems is also required
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Provides administrative oversight, business management, and program development for one or more practices. Works effectively with providers and other staff to develop and implement common priorities and goals related to providing optimal service, ...
Dually reporting to the Collaborating Physician and the Administrative Director, the licensed and credentialed Nurse Practitioner (NP) provides diagnosis, treatment, consultation, and follow-up under the direction of one or more physicians in the ...
Under the supervision of the Practice Manager, the Medical Assistant/ Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth ...
POSITION SUMMARY:
The Patient Service Representative (PSR) will be the first point-of-contact for BMC patients. They are responsible for answering inbound calls, emails and on-line appointments, for various BMC's Practices, including, Bariatric, ...
I. Position Function:
The Respiratory Therapy Department has formally adopted the American Association For Respiratory Care Clinical Practice Guidelines (AARC CPG) for patient care. Respiratory Therapists function in a physician supervised environ...
Under the supervision of the Practice Manager, the Medical Assistant/ Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth ...
Refer a friend
Your information:
Thank you
Apply for this job now
Thank you
EEO & Accommodation Statement Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request
E-Verify Program Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check and receive medical clearance before beginning their employment at the hospital.
Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips
Join the BMC Talent Community
Thank you
Before you go, don't forget to join our talent community!
We use cookies to make your interactions with our website more meaningful. They help us better understand how our websites are used, so we can tailor content for you. For more information about the different cookies we are using, read the Privacy Statement. By continuing to navigate the site, you agree to the use of cookies on our behalf.
