Patient Financial Counseling Team Lead, Days

Position: Patient Financial Counseling Team Lead (Shapiro)       

Department: Financial Counseling

Schedule: Full Time, Monday through Friday 8:30am to 5:00pm

POSITION SUMMARY:

This position is a resource to the Patient Financial Counseling Supervisor and leadership team, as well as front line Patient Financial Counselors.  The team leader is responsible for providing support to all team members within the PFC department and ensure that all areas are covered as needed.  The Patient Financial Counseling Supervisor and the team lead is responsible for ensuring patient registration, billing information is complete and accurate and providing underinsured patients with financial assistance measures to reach coverage with Medicaid or other payers.  Provides support as needed in different areas of PFC as needed.  Must be able to function in both central and pod/treatment area environments.  Performs full registration and obtains, verifies and records personal, demographic, financial and visit-specific clinical information.  Prioritizes and multi-tasks in a hectic and fast-paced clinical environment.

JOB REQUIREMENTS

EDUCATION:

• High School Diploma/GED

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• MassHealth’s Certified Application Counselor and maintain certification renewal annually required.

EXPERIENCE:

• 3+ years of hospital registration or financial assistance related experience or 5 years customer service experience.
• Bilingual persons and persons with hospital and/or healthcare experience strongly preferred.

KNOWLEDGE AND SKILLS:

• Sound judgment and critical thinking
• Ability to prioritize and handle multiple tasks in a very busy environment
• Strong organization and follow-through skills
• Basic computer literacy required
• Accuracy and attention to detail
• Ability to work independently and as a part of a team
• Strong customer service and interpersonal skills
• Strong communication skills
• Must be flexible and able to function within a team
• Ability to maintain composure in stressful circumstances
• Computer skills and/or ability to learn computer skills required for MS Outlook, Epic
• Demonstrates professionalism, coachability, maturity, and confidence needed to work effectively in a diverse, multi-cultural, and decentralized environment.
• Displays strong, consistent communication skills, (oral and written), interpersonal skill, and record keeping skills.
• Demonstrates knowledge and understanding of eligibility criteria and application process for programs offered through MassHealth, Health Safety Net, ConnectorCare, and BMC’s Charity Care Program.
• Displays strong organizational skills with ability to manage multiple tasks simultaneously; prioritize work assignments appropriately; and complete follow up task timely.  
• Demonstrates strong work ethic and ability to meet performance goals for productivity and outcomes with minimal direct supervision. 
• Demonstrates critical thinking and sound judgment in addressing and resolving barriers, issues, or concerns identified.
• Requires strong technical computer skills and proficiency in utilizing Epic and external database systems to research cases and successfully assist patients in securing active coverage.  
• Displays exceptional customer skills and the ability to engage patients, family members, and team members respectfully, with empathy and cultural sensitivity. IND123

Equal Opportunity Employer/Disabled/Veterans