Patient Access Coordinator - Rehab Therapies, 40 Hrs Rotating Day/Eve, Winthrop, MA

POSITION SUMMARY:

Under direction from the Team Coordinator and under general supervision of the Team Lead and clinical manager, the primary purpose of the job is to serve as a liaison for patients in all communications regarding care rendered in the Rehab Therapy department. Provides comprehensive handling of the patient’s administrative experience, facilitating access and proper insurance management during their time in therapy. Such tasks include gathering information for pre-admission, and full registration. Obtains pre-authorization from insurance carriers, and authorization extensions. Responsible for referral management, Schedules appointments, verifies demographic and financial information, and collection of co-payment. To participate in the success of the patient flow daily.

Position: Patient Access Coordinator

Department: Rehab Therapies

Schedule: 40 Hours Rotating Day/Eve, Winthrop, MA  

JOB REQUIREMENTS

EDUCATION:

• High School Diploma or Associates degree or Bachelor’s degree required.
• Preferred: medical office experience and/or referral authorization experience as follows:
• HS/GED plus 5 + years or
• Associates plus 2 - 3 years or
• Bachelors plus 1- 2 years medical office experience and/or referral authorization experience.

KNOWLEDGE AND SKILLS:

• Requires strong computer skills and knowledge of the PC applications. Windows environment and Microsoft Office products preferred.  Knowledge of the Eclipsys SDK system or other comparable registration systems a plus.  Other systems utilized are EWS, EPIC, E-REFERRAL portal.
• Requires the ability to multitask and manage complex processes.
• Requires ability to make independent decisions under pressure.
• Requires judgment, diplomacy, collaboration, and partnering, teamwork, and customer service skills.

Equal Opportunity Employer/Disabled/Veterans