POSITION SUMMARY:
The Operations Director is responsible for the management of services across BMC’s stabilization programs, specifically in the areas of administration, personnel, fiscal management, strategic planning, and operations. Manages facility activities to meet BMC’s needs and objectives in accordance with operating policies and business plans. Provides overall direction to managers in planning, directing and controlling their respective organizations and ensures the efficient, economic and quality performance of assigned areas in order to provide for high-quality healthcare and housing. The Operations Director provides leadership for continuous service and quality improvement, innovation and staff empowerment, accomplished through effective internal and external customer relations.
Position: Operations Director
Department: Inpatient Operations
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Translates BMC mission and goals into programmatic goals and objectives. Defines, develops and implements short- and long-term strategies and plans to meet organizational objectives with direction and support from BMC leadership. Identifies needs and problems in relation to attaining goals and objective based on an analysis of information.
Plans, executes and oversees efficient and timely operations for BMC’s inpatient services. Ensures the highly productive and cost effective quality performance of departments and services. Works with assigned managers, nursing management, and the medical director to provide for the identification, analysis and development of operating policies, systems, programs and standards. Establishes, approves, and implements administrative policies and procedures. Recommends and implements changes in policies and procedures to improve the quality and cost-effectiveness of programs.
Analyzes current operations to identify and evaluate program strengths and weaknesses in relation to operational effectiveness. Develops strategies and plans for new program development based on analysis of competitive trends, market share data, capital needs and human resource utilization.
Ensures programmatic productivity. Develops productivity measurements and adjusts resources to meet BMC standards. Analyzes facility productivity information and develops strategies to effect changes in operations and improvements in service using measurable criteria standards.
Ensures the fiscal management of department activities ensuring that departments operate within allocated funds. Analyzes spending plans and monitors department compliance with budgetary policy and approved government budget. Explores and resolves budgetary variances.
Partners with Finance to ensure efficiency of operations related to the revenue cycle. Ensure that adequate controls are in place for timely charge capture.
Serves as a liaison for the Medical Staff to BMC Administration. Consults regularly with Medical Staff regarding service issues, problems and operations. Maintains an effective working relationship with Medical Staff to enhance ambulatory service and quality. Works with Medical Staff to develop and implement programmatic business plans.
Works collaboratively with a variety of hospital managers, nurse management personnel, physician groups, medical staff, professional staff and multi-disciplinary groups to accomplish hospital goals and objectives. Develops and maintains good communication and relationships within service departments.
Performs other duties as required.
JOB REQUIREMENTS
EDUCATION:
Requires a Bachelors Degree in Business Administration, Healthcare, or related field. Advanced degree a plus.
EXPERIENCE:
Work requires at least 7 years of progressively advanced financial and administrative management experience with at least 3 years in a medical institution.
PREFERRED EXPERIENCE:
KNOWLEDGE AND SKILLS:
Proven ability to develop a strategic plan and translate it into operational policy
Experience with strategic business and/or healthcare data analysis (No advanced data analytics knowledge required)
Demonstrated track record of working with a large and diverse group of stakeholders
Experience with management of personnel and fiscal resources preferred
Demonstrated ability to work successfully with physician partners
Leadership ability to guide, direct, and mentor other team members
Capable of program development, implementation and evaluation
Capable of long range program planning that involves complex decision making tasks
Expert verbal and written communication skills and interpersonal skills
Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines
Dedicated team player with the willingness and desire to learn and grow within the organization
Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur
Professional in conduct and appearance Proficient with standard software used in healthcare office setting (i.e. MS Word, Excel, web browser, etc.)
Equal Opportunity Employer/Disabled/Veterans
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EEO & Accommodation Statement
Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request
E-Verify Program
Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check and receive medical clearance before beginning their employment at the hospital.
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According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips
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