My Medicine Health Pharmacy Liaison - Outpatient, Hybrid

POSITION SUMMARY:

Under the supervision of the Outpatient Operations Coordinator and according to department policies, procedures, and guidelines, the outpatient/retail Technician III is responsible pharmacist/technician training as applicable; return to stock (RTS) and refill calls process maintenance; maintaining, accessing, improving, and control the efficiency of pharmacy automation devices; and other related duties for the purpose of providing high quality patient focused pharmacy services.

Position: MMH Technician III     

Department: Pharmacy HUB Services

Schedule: Full Time, No weekends

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Assists the pharmacist in providing effective, appropriate, and safe pharmacy services:
• Maintains appropriate records and documentation.
• Maintains all work environments in a clean and orderly fashion.
• Maintains good telephone communication skills.
• Ensures all work is checked by a pharmacist.
• Attends and participates in all appropriate department programs and committees.
• Remains informed by reading all department communications which includes maintaining a working knowledge of pharmacy protocol, policies and updated procedures.
• Reports to the pharmacist or their supervisor the finding of malfunctioning equipment, and unsafe working conditions.
• Maintains a high level of proficiency on systems/applications as related to the outpatient/retail operations; Script-Pro, Innovation-RobotX, RxSafe, PickPoint, QS/1-NRx, and RxASP/Dispill. Also, has above basic proficiency in Microsoft Excel, Power Point, Access, Word, etc.
• Performs all department required quality assurance responsibilities as assigned.
• Maintains own professional and specialized competency through continuing education.
• Ability to work independently.
• Conforms to hospital standards of conduct so that the best possible customer service and patient care may be provided:
• Maintains confidentiality at all times.
• Supports the service needs of the pharmacist relative to pharmacy services and maximized patient care outcomes.
• Provides performance improvement documentation, charts, etc. to support progress and efficiency relating to training programs, automation, systems, etc.
• Utilizes hospital's Values as the basis for decision making and to facilitate the division's hospital mission.
• Follows established hospital infection control and safety procedures.
• Reports to the pharmacist or his/her supervisor the finding of malfunctioning equipment.
• Must demonstrate annual proficiency to perform tasks relating to the systems and applications within the outpatient pharmacy department.
• Provides orientation and training for pharmacists, technicians, and students as assigned.
• As assigned will provide training to Pharmacy Technicians I and II.
• May be responsible for managing and growing employee prescription capture to meet monthly goals, annual growth and annual targets for the retail and specialty pharmacy population.
• Performs other duties and projects as needed such as lead QA projects, scheduling and others established by the department director as needed.

JOB REQUIREMENTS

EDUCATION:

• Requires a high school diploma or equivalent.  Associate's Degree or Bachelor's Degree preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Must be registered as a Pharmacy Technician with the Massachusetts Board of Pharmacy or have a Massachusetts Pharmacy Intern License.
• Certified Pharmacy Technician (CPhT) required from Pharmacy Tech Certification Board (PTCB) or Exam of Certified Pharmacy Techs (exCPT).

EXPERIENCE:

• Requires minimum of four years of related experience.

KNOWLEDGE AND SKILLS:

Requires excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills. Must be able perform at a high level in all aspects of outpatient pharmacy operations and must maintain competency in all areas of outpatient pharmacy.

Equal Opportunity Employer/Disabled/Veterans