Medical Case Manager

POSITION SUMMARY:

The Medical Case Manager is responsible for assessing the needs of patients, including comprehensive insurance, risk assessment, medical, adherence, and treatment needs; developing service plans based on those identified needs; providing outreach and facilitating referrals and access to social service benefits, concrete services, and other providers; monitoring patient progress and advocating on behalf of patients when they are unable to do so for themselves; complying with all data entry, data integrity, and data tracking requirements for funding agencies.

Position: Medical Case Manager        

Department: Infectious Diseases

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

Bachelor’s degree or equivalent education preferred.

Master’s degree (or equivalent) in social work, psychology, or related human services field preferred.

However, an equivalent combination of education and experience or specific certifications/licensures, which provides proficiency in the areas of responsibility, may be substituted for the education and experience requirements

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

LCSW, LICSW or LMHC as appropriate, preferred.

EXPERIENCE:

2-3 years of experience working in a medical or social services environment, or equivalent.

KNOWLEDGE AND SKILLS:

• Bilingual-bicultural preferred.
• Able to employ clinical skills to create service plan interventions based on an objective assessment tool.
• Expertise in establishing working relationships with patients, their families, professionals, and the community.
• Knowledge of community, social, and health resources
• Facility performing multicultural assessments and interventions.
• Sensitivity to ethnic, cultural, gender, and sexual orientation diversity, values, beliefs, and behaviors.
• Demonstrated ability to be flexible with client’s priorities, evolving needs, and goals.
• Demonstrated empathic understanding of patients who may have, mental illness, substance abuse or other health issues.
• Effective verbal and written communication skills in English.
• Demonstrated ability to write contract reports that are clear and informative.
• Demonstrated critical thinking and problem solving ability.
• Computer competency, including Microsoft Outlook, Work, and Excel.
• Organizational skills to multi-task, set priorities, and efficiently complete assigned work.
• Effective interpersonal skills to facilitate communication with various members of the health care team, patients, and their families.
• Physical ability to meet the core job responsibilities in accordance with practice setting demands for the patient populations regularly served.

Equal Opportunity Employer/Disabled/Veterans