Lead Medical Assistant

POSITION SUMMARY:

Responsible for the optimal functioning of the department by ensuring the medical assistants and clinical team are effectively supported to provide patients with quality care, quick access, and are referred to the appropriate sources.

Position: Lead Medical Assistant       

Department: Primary Care Clinic

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

Successful completion of a medical assistant program

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Certified medical assistant (CMA) preferred

EXPERIENCE:

Requires at least two years of relevant work experience with one of the required years in healthcare, customer service, or team leadership.

KNOWLEDGE AND SKILLS:

• Ability to mentor, guide and motivate medical assistants through demonstration of best practices and leading by example.
• Exceptional training and precepting skills.
• Excellent organizational skills to set priorities and effectively guide staff to complete assigned work.
• Ability to effectively speak, read, and write English.
• Requires excellent communication, interpersonal and problem-solving skills.
• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
• Ability to work independently and to make decisions based on department polices and established procedures.
• Demonstrated technical competency using standard hospital computer systems including Epic, Microsoft Office (Word, Excel, and Outlook), web browsers, and hospital registration systems.
• Must be able to maintain strict protocols of all confidential or sensitive information.

Equal Opportunity Employer/Disabled/Veterans