Housing Operations Coordinator

Position: Housing Operations Coordinator

Department: Housing Initiatives / Living Well at Home Program

Schedule: Full Time, Robinson Building - Boston MA

POSITION SUMMARY:

Boston Medical Center’s Living Well at Home Program provides high-quality housing case management services to support clients in obtaining and maintaining tenancy and living healthy lives in independent housing. Under the direction of the Senior Manager of Housing Operations and Strategy, the Housing Program Operations Coordinator plans for, coordinates, and supports the day-to-day operations of the program. Among the Housing Program Operations Coordinator’s responsibilities are: supporting implementation of appropriate systems and procedures to ensure high-quality service standards; resolving operational issues and problems; regularly monitoring and analyzing program finances; conducting future financial planning; maintaining systems to collect and analyze high-quality data; drafting program performance reports; supporting the department in maintaining compliance with all federal, state, and city regulations; maintaining a commitment to providing the highest quality of service to all clients.

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s Degree (or equivalent combination of experience and training)

EXPERIENCE:

• 2+ years’ experience working in social services or related field

• Budget or financial management experience, preferred but not required

• Experience and familiarity managing data, preferred but not required

• Experience working with underserved populations, particularly people experiencing homelessness or facing housing insecurity, and those with a history of substance use disorder and/or mental health conditions

KNOWLEDGE AND SKILLS:

• Familiarity and comfort developing, managing, and manipulating datasets

• Strong interpersonal and communication skills, both verbally and in writing

• Exceptional organizational skills and attention to detail

• Ability to maintain flexibility and multi-task with a complex and changing work load

• Ability to work independently, problem-solve, and set direction

• Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Manage and oversee all data and data management tasks for the program

• Participate in program planning and capacity building with Senior Manager by compiling data and writing reports to funding agencies, assisting with preparation and writing of grants and monitoring program performance, and identifying and addressing gaps

• Manage program budget and finances, under supervision of the Senior Manager and in coordination with Finance, Development, and Research Operations divisions

• Review existing procedures and implement changes to support program performance, together with the Senior Manager

• Conduct future financial planning for the program, including research on opportunities for growth

• Ensure compliance with all federal, state, and city regulations

• Support development of new programs, including planning and design, contracting, and budgeting

• As needed, provide administrative support for day-to-day operations of the office, including ordering supplies, coordinating repairs for equipment as needed, assisting with space planning, etc

• Participate in regular meetings as necessary

• Maintain and update program website

• Other duties as needed

Equal Opportunity Employer/Disabled/Veterans