Health Center - Phlebotomy Technician I

POSITION SUMMARY:

Responsible for providing quality, customer-oriented laboratory services including registration, specimen collection, specimen processing, and other related duties. Performs venipuncture on patients. Maintains necessary equipment and supplies.

Position: Health Center - Phlebotomy Technician I

Department: Point of Care Testing

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Performs venipunctures according to laboratory policies and procedures including the collection of timed specimens, blood cultures, pediatric and neonatal specimens.
• Positively identifies all patients according to laboratory policies and procedures. Verifies identification of specimens and labels specimens according to laboratory policies and procedures. 
• Receives and prepares laboratory specimens prior to laboratory analysis and testing, including study specimens, random and 24 hour urines, and send-out specimens.
• Centrifuges and aliquots specimens, and follows all special handling instructions according to laboratory policies and procedures.
• Optimizes the routing of specimens and work benches, prioritizing stat and routine specimens. Routes and distributes specimens to appropriate lab sections within specific time frames. Assists in the pickup and delivery of specimens as needed.
• Prepares all workstations with essential supplies.
• Performs special procedures and waived point of care testing as requested by supervisors, assistants, and specialists.
• Monitors and records daily temperatures and performs scheduled maintenance of equipment as needed.
• Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor.
• Utilizes technical training and acquires in-depth knowledge of the LIS and its functions.
• Performs order/entry, inquiry, crediting, and other basic LIS functions in the laboratory information system according to policies and procedures.
• Performs patient registration functions in EPIC registration system, including patient demographic updates, insurance validation and eligibility checks, and assigning of medical record numbers.
• Answers the telephone according to department policy and procedure.
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.
• Manages time appropriately and meets BMC standards for attendance and punctuality.
• Attends department meetings, delivers reports in a timely fashion and documents activities related to quality improvement as assigned.
• Assists in training new lab support technicians and phlebotomy students.
• Completes all laboratory and hospital safety, compliance, and competency training as assigned. Follows established hospital infection control and safety procedures.
• Performs special procedures as requested by supervisors, assistants, and specialists.
• Performs point of care waived testing, maintains instruments, training  and competencies

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• High School Diploma or GED.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• None

EXPERIENCE:

• Phlebotomy, and/or specimen processing experience preferred.

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written) and interpersonal skills are required to communicate effectively with internal and external contacts in a courteous and customer service manner.
• Excellent analytical and critical thinking skills; strong attention to detail, organizational ability and follow-through.
• Must be able to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities.

Equal Opportunity Employer/Disabled/Veterans