Graduate Medical Education System Manager

Position: Graduate Medical Education System Manager

Location: Boston, MA

Schedule: 40 hours per week

ABOUT BMC:

At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.

You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own practice environment.  

JOB SUMMARY

The GME Systems Manager is responsible for the coordination of a wide range of administrative functions for over 12 accredited residency/fellowship programs and 6 nonstandard fellowship programs with over 200 residents and fellows. Functions as a liaison between the Office of GME and the residency programs at BMC-Brighton Hospital and affiliated hospitals, health centers, and community training sites. Drawing on a broad understanding of graduate medical education practices and policies and displaying a high degree of initiative and independent judgment, the Manager will manage the IT system and continually assess and direct a wide range of personnel management activities, including compliance monitoring of health screening requirements, mandatory on-line courses, licensure, duty hours, and interface with other IT systems (such as those used by HR and Payroll). This role is essential to ensuring the operational efficiency and regulatory readiness of GME programs.

JOB RESPONSIBILITIES:

• Manage the residency management system (New Innovations) to ensure complete, accurate, and secure tracking of resident and fellow information.
• Oversee data related to scheduling, evaluations, procedures, duty hours, rotation performance, and curriculum assignments, and coordinate interface with HR and other enterprise systems.
• Ensure compliance with accreditation and regulatory standards by maintaining up-to-date knowledge of ACGME, NRMP, ECFMG, CPME, CODA, and other governing body requirements. Monitor and track trainee licensure, health screenings, and mandatory education requirements.
• Serve as a liaison between the GME Office and over 18 training programs across BMC-Brighton and affiliated training sites. Foster collaboration and support program managers and leaders on system-related issues.
• Train and support program coordinators and leadership in the use of GME-related systems, including New Innovations and ERAS, to ensure accurate data entry, reporting, and compliance Oversee GME data reporting for internal and external agencies including AAMC, AMA, ACGME, VA, and other institutional stakeholders.
• Ensure accuracy and timely submission of required surveys and reports. Collaborate on operational projects and reimbursement activities, including Medicare IRIS reporting, orientation, onboarding, and GME budget-related tasks.
• Maintain and update GME documentation and resources, including the Program Coordinator Manual, House Officer Manual, and the GME intranet webpage.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

JOB REQUIREMENTS

EDUCATION AND EXPERIENCE:

• BA/BS degree in Business Administration or related field and 5 years’ experience in GME management (or equivalent combination of education and experience.)

KNOWLEDGE, SKILLS AND ABILITIES:

• In-depth knowledge of graduate medical education processes, including ACGME-accredited residency/fellowship programs, ERAS, and licensure requirements.
• Understanding of institutional policies and regulatory guidelines related to Human Resources, Medical Records, Quality Assurance, and Legal Compliance. Working knowledge of New Innovations or similar residency management systems.
• Proficient in website content management and database maintenance.
• Strong organizational skills with the ability to manage multiple competing priorities independently under tight deadlines. Excellent written communication skills, including the ability to produce accurate, concise, and grammatically correct reports and correspondence.
• Strong interpersonal communication skills, including active listening, information retention, and the ability to ask clarifying questions.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Access) and other administrative technologies. Ability to train others in software systems such as New Innovations and ERAS.
• Demonstrated ability to coordinate and manage complex administrative workflows across multiple departments and programs.
• Ability to establish and maintain effective working relationships with diverse internal and external stakeholders. Ability to identify and resolve problems independently using sound judgment and appropriate escalation.
• Ability to interpret and apply institutional and accreditation policies in day-to-day operations.

Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.

Equal Opportunity Employer/Disabled/Veterans

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