Epic Senior Welcome Analyst III

The Applications Analyst III is a senior business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst III is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst III functions as technical liaison and broker of services with various vendors.. The Applications Analyst III acts as internal consultant, providing technical guidance or business process expertise on the most complex projects or researching strategic planning matters from a technical or business standpoint. Must be competent to perform and integrate work at a high level within this job family and work at an in-depth level within the technical and clinical areas.

POSITION SUMMARY:

The Epic Welcome Senior Analyst III will be responsible for implementing, optimizing, and maintaining the Epic Welcome module. This includes configuring workflows, supporting end-users, troubleshooting issues, and collaborating with stakeholders to enhance the patient check-in and registration experience. The role involves working closely with cross-functional teams to ensure that the module aligns with organizational objectives and regulatory standards. It will also require to project manage and manage Epic Welcome projects.

Position: Epic Senior Welcome Analyst III        

Department: EHR

Schedule: Full Time

Location: Remote/Hybrid

ESSENTIAL RESPONSIBILITIES / DUTIES:

Key Responsibilities

• System Implementation & Configuration:

  • Configure and maintain the Epic Welcome module to support operational needs.
  • Manage implementing new features and upgrades in the Welcome platform.
  • Customize templates and user interfaces for patient-facing kiosks and portals.

• Workflow Analysis & Optimization:

  • Collaborate with clinical and administrative teams to identify workflow improvements.
  • Provide recommendations to streamline check-in processes and improve patient satisfaction.

• End-User Support & Training:

  • Partner with the training team to deliver training sessions and materials for end-users, including staff and providers.
  • Troubleshoot issues and provide technical support to resolve system-related problems.

• Integration & Testing:

  • Work with integration teams to ensure Welcome functions seamlessly with other Epic modules (e.g., Cadence, MyChart).
  • Conduct rigorous testing of system updates and new functionality.

• Data Reporting & Compliance:

  • Generate reports and dashboards to monitor system usage and performance.
  • Ensure compliance with organizational policies and healthcare regulations, including HIPAA.

JOB REQUIREMENTS

EDUCATION:

Associate's degree required, Bachelor's degree preferred

Preferred Certifications: 1. EpicCare Ambulatory, 2. Epic Cadence. and 3. Epic Welcome Certified

EXPERIENCE:

At least 3 -5 years of experience in either of the following:

• Business application design, development, and installation, or
• Significant healthcare background with demonstrated abilities in the applications arena. Additional experience desired:
• Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change.
• Experience in the strategic use of technology in managing and growing a business. Experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors.

KNOWLEDGE AND SKILLS:

• Knowledge of the assigned business area's products and processes.
• Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business.
• Strong understanding of project management concepts and documentation in planning and implementing multiple projects in a cross functional environment.
• Strong written communication skills, including technical writing.
• Strong verbal communication skills across all levels and departments within the organization
• Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans.
• Ability to solve problems often spanning multiple environments in a business area
• Efficiently manage time to provide a high level of output
• Understanding of how IT affects an organization and ability to link it to redesigned business process
• Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
• HL7 knowledge is a plus

Qualifications

Preferred:

• Epic Welcome Certification, Ambulatory, Cadence.
• Bachelor’s degree in IT, Healthcare Administration, or related field (or equivalent experience).
• Minimum of 2 years of experience with Epic applications or similar EHR systems.
• Strong analytical skills and problem-solving abilities.
• Experience in patient-facing technologies and kiosk systems.
• Knowledge of healthcare workflows and operational challenges in patient registration.
• Previous experience with Epic Cadence or MyChart modules.

Skills & Competencies

• Proficient in system configuration and troubleshooting.
• Excellent communication skills for working with technical and non-technical audiences.
• Strong project management and organizational abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Working Conditions

• Remote.
• May involve after-hours or on-call support during critical implementations or updates.

Equal Opportunity Employer/Disabled/Veterans