Position: Emergency Department Patient Access Representative
Department: Patient Access Services
Schedule: Full Time – Monday through Friday 11:00pm to 7:30am
POSITION SUMMARY:
The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management. Conduct registration duties in a very fast paced, high acuity Trauma I Emergency Department. Must be comfortable working with varied medical, traumatic and Psychiatric issues.
It is important to note:
Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues.
Team Members rotate patient registration assignments into clinical treatment areas at the patient bedside, as well as at the central registration desk.
Required to conduct patient registration duties in a very fast paced, high acuity Trauma I Emergency Department.
On occasion, Team Members may be asked to cover additional hours on the schedule to ensure adequate coverage and to support patient flow.
JOB REQUIREMENTS
EDUCATION:
Must be a high school graduate or have a GED.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
None
EXPERIENCE:
Required: 1-2 years of relevant experience (one of which in admitting, medical office, managed care or insurance).
Preferred: Additional training as a Medical Assistant, Pharmacy Technician, or other relevant healthcare background, training and/or experience that will provide the ability to understand and be fluent in medical terminology.
KNOWLEDGE AND SKILLS:
ESSENTIAL RESPONSIBILITIES / DUTIES:
The Patient Access Rep is intended to meet the demands of rapid high acuity Emergency Department Team and supporting the major work flows in the Department. Essential responsibilities include:
General Duties and Standards
Must adhere to all of BMC’s RESPECT behavioral standards.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
Equal Opportunity Employer/Disabled/Veterans
Thank you
Your information:
Thank you
Thank you
EEO & Accommodation Statement
Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request
E-Verify Program
Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check and receive medical clearance before beginning their employment at the hospital.
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips
Thank you
Before you go, don't forget to join our talent community!
Thank you
We use cookies to make your interactions with our website more meaningful. They help us better understand how our websites are used, so we can tailor content for you. For more information about the different cookies we are using, read the Privacy Statement. By continuing to navigate the site, you agree to the use of cookies on our behalf.