Position: Community Implementation Specialist, GIM Research
Location: Boston, MA
Schedule: 40 hours per week, Remote
ABOUT BMC:
At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.
You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own practice environment.
POSITION SUMMARY:
SafeSpot Overdose Hotline is seeking a highly motivated and mission-driven Community Implementation Specialist to play a critical role in expanding our reach, recruiting a diverse workforce, and completing SafeSpot’s accreditation with the International Council for Helplines. This position is ideal for a professional with strong communication skills, a passion for harm reduction, and experience in community engagement.
The Community Implementation Specialist will be responsible for growing SafeSpot’s presence in new and existing regions, building partnerships with key stakeholders, supporting recruitment efforts, assisting with accreditation tasks, and representing SafeSpot at events. The Specialist will also provide operational support to the Hotline Director, Operations Coordinator, and Safety Coordinator, and take hotline calls during surges when needed.
JOB RESPONSIBILITIES:
Accreditation Support
Lead efforts to complete SafeSpot’s accreditation with the International Council for Helplines by tracking progress, coordinating tasks, and ensuring compliance with all standards.
Collaborate with internal teams to gather required documentation and develop policies to meet accreditation criteria.
Liaise with accreditors to host the site visit and problem solve any challenges during the process.
Community Engagement & Workforce Recruitment
Build relationships with community partners, harm reduction organizations, treatment providers, and other stakeholders in Maine, Connecticut, and other regions where SafeSpot operates.
Develop and implement outreach strategies to recruit individuals with lived or living experience for hotline roles.
Represent SafeSpot at local and regional events, meetings, and conferences to promote the hotline and strengthen partnerships.
Caller Base Growth
Work with the Hotline Director and Communications Team to develop strategies that increase the hotline’s visibility and accessibility to people in need.
Assist with public relations and media opportunities to raise awareness of SafeSpot’s services.
Administrative & Operational Support
Assist the Hotline Director with administrative tasks, including scheduling, reporting, and policy development.
Provide operational support to the Operations Coordinator and Safety Coordinator, ensuring smooth day-to-day hotline operations.
Take hotline calls during periods of high demand or surges to ensure service continuity.
Participate in staff meetings, training sessions, and quality assurance activities.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
REQUIRED EDUCATION:
Bachelor’s Degree Required
PREFERRED EDUCATION/EXPERIENCE:
Masters (MPH) preferred
Trained hotline operator at SafeSpot
Minimum of 2 years of experience in community engagement, public health, or workforce development.
KNOWLEDGE, SKILLS & ABILITIES:
Strong understanding of harm reduction principles and experience working with individuals affected by substance use.
Excellent interpersonal, public speaking, and relationship-building skills.
Ability to work independently, manage multiple tasks, and meet deadlines.
Flexibility to travel regionally (up to 20%) and take on occasional evening/weekend responsibilities.
Demonstrate a commitment to our team's core values:
Teamwork: You communicate with and build up your teammates. You are considerate and aware of how what you say and do impacts your colleagues.
Mindfulness and Open-Mindedness: You are respectful, kind, and flexible. You avoid making assumptions about people and are mindful of how our work, language, and actions impact our study participants and the communities we serve.
High Quality Work: You are reliable and take initiative. You pay attention to the details and ask for help when needed.
Professional Growth: You are curious and excited to learn new things. You own up to mistakes, ask questions, and are receptive to feedback.
Work/Life Balance: You approach your work with a positive attitude, value self-care, and communicate honestly about your workload.
Proficiency in Microsoft Office Suite, Signal, 3CX, and virtual meeting platforms (Zoom, Teams, etc.).
JOB BENEFITS:
ABOUT THE DEPARTMENT:
As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health.
Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
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EEO & Accommodation Statement
Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request
E-Verify Program
Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check and receive medical clearance before beginning their employment at the hospital.
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips
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