Community Behavioral Health Center Clinical Supervisor (Adult)

POSITION SUMMARY:

The Clinical Supervisor oversees and supervises master's level clinicians who are responsible for evaluating, treating, and providing behavioral health services for patients of BMC Department of Psychiatry. Responsibilities will include: overseeing daily onsite clinical activities, providing regular clinical and programmatic supervision to clinicians, providing clinical back-up and support to the teams as needed; performance management of Master’s level clinicians; payroll and timekeeping for program staff; and reviewing cases and documentation to ensure staff are compliant with approved protocols and procedures. In addition, the Clinical Supervisor also provides direct clinical care through individual, group, couples, and family psychotherapy using an anti-oppression and health equity lens. The position consults with, collaborates, and communicates with a wide range of disciplines within BMC and the community in the overall care of the patient. 

Position: Clinical Supervisor

Department: Community Behavioral Health Center (Adult)

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Administrative responsibilities include:  

• Coordinates day-to-day clinical management activities for CBHC Clinic including payroll and scheduling. 

• Develops, communicates, maintains and updates documentation of the program’s operational protocols and guidelines in collaboration with the Clinical Director. 

• Responsible for clinical management of staffing schedules, coverage and templates in coordination with Operations Manager of CBHC Clinic. 

• In collaboration with the Clinical Director, the Clinical Supervisor will participate in hiring, supervising and performance management of clinical staff including mentoring, and providing clinical back-up and real-time support. 

• Provides comprehensive onboarding and training to new staff members at CBHC Clinic.  

• Attends scheduled staff meetings and in-service education program offerings punctuality and consistency. Supports the ongoing training needs of clinical and resource staff. 

• Conducts audits and weekly review of cases and documentation to ensure compliance with approved protocols and procedures; Oversight of care coordination related to stabilization and transition plans including clear, bidirectional referral pathways in and out of CBHC Clinic. 

• Analyze key programmatic metrics on a weekly basis to interpret trends and recommend programmatic adjustments to meet state, hospital and departmental performance standards 

• Collaborate and provide problem solving on the spot with colleagues from internal programming under the CBHC Continuum, Outpatient Psychiatry and referring partners to deliver patients with reliable access to CBHC services. 

• Ensure that patients access care utilizing a “no-wrong door”/welcoming system of care that addresses patients’ needs efficiently and with quality interventions and service.  

• Assist in promoting the program across the hospital and health system.     

• Utilize evidence-based clinical techniques and theory to guide assessment and intervention with high-risk patients and their families to ensure risk is managed and safety is prioritized.   

Clinical Supervision 

• Supervises staff including training, delegating tasks, overseeing daily activities, mentoring, guiding through demonstration of best practices, and offering opportunities for professional development 

• Coordinates and maintains the daily schedule for coverage across clinical areas and reviews with Director as needed 

• Ensures appropriate clinical supervision for staff by clinical licensure 

• Manages clinical training placements in clinical areas, including ensuring appropriate clinical supervision 

• Ensures appropriate standards of care for patients in crisis and assists clinical team in response to crisis situations 

• Maintains competency in areas of responsibility to ensure quality care 

• Maintains a complete understanding of emergency procedures 

Direct Patient Care 

• Assesses patients and families to identify psychological, emotional and social concerns and needs utilizing the department's psychosocial assessment tool as a guideline. 

• Provides evidenced-based psychotherapeutic treatment and/or psychosocial support to patients and families to reduce the impact of identified needs and concerns. 

• In collaboration with the patient, develops and formulates a comprehensive treatment plan addressing multiple domains including mental health and health related social needs (HRSN) 

• Reports any and all suspected cases of abuse and neglect and follows up to ensure patient receives timely comprehensive consultations and compliance with legal mandates. 

• Identifies need to involve patient’s family through the initial assessment process and attempts contact on same day, if indicated. 

• Consults and collaborates with healthcare team members to ensure that patient’s emotional and social needs are addressed. 

• Ensures that patient and family remain apprised, involved, supported and treated through prescribed clinical relationships through at least weekly contacts and whenever a change in care or plan requires more contact. 

• Utilizes evidence based Clinical Social Work techniques and theory to assist patients and families in coping with illness or social problems to achieve improved functioning and emotional state. 

• Maintains patient confidentiality according to hospital policy. Practices professional discretion when determining the inclusion of any patient information into medical record or department clinical record notes. 

• Documents each patient encounter in the medical record or the Department clinical record concurrently according to Department policies. Specifically, documents ongoing treatment work in the Department clinic records. Each recording shall include date, time, title and signature. 

Other Duties 

• Complies with departmental, regulatory, and professional requirements for documentation and data collection 

• Performs other duties as needed 

• Must adhere to all of BMC’s RESPECT behavioral standards. 

EDUCATION: 

Master's degree in social work, Mental Health Counseling or related field 

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: 

Requires a current Massachusetts Licensed Independent Clinical Social Worker/Licensed Mental Health Counselor licensure, or licensure eligible with receipt of license within 6 months. 

EXPERIENCE: 

Minimum three years of full-time work experience. Experience providing behavioral health care in medical setting preferred.  Previous supervisory experience is required. 

KNOWLEDGE AND SKILLS: 

• Ability to mentor, guide, and motivate direct reports through demonstration of best practices and leading by example 

• Ability to work in multi-disciplinary teams 

• Maintain flexibility in a dynamic urgent care setting 

• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals, develop and maintain effective therapeutic relationships with patients and families, and supervise and manage team 

• Demonstrated broad theoretical knowledge and excellent clinical skills that include models of case management and psychosocial service 

• Must be comfortable in a fast-paced and dynamic work environment 

• Willingness to provide support to the youth team in the absence of the youth supervisor 

• Cultural sensitivity and comfort with a wide range of racial and ethnic populations 

• Excellent English communication skills (oral and written).  Bilingual or multi-lingual skills (beyond that of English) is a plus. 

• Ability to interpret data and use data to guide decision-making 

• Proficient with basic computer programs, including Microsoft Office (Word, Excel, Outlook), web browsers, and electronic medical records systems