POSITION SUMMARY:
This positions provides a critical role in linking those in need of emergency assistance or non-emergency service with the most appropriate qualified Public Safety or Facilities resources while assigned to the 24/7/365 Public Safety Command and Control Center. The CCC Technician will triage all telephone calls for service, monitor Building Automation systems and Security Systems for alarms, alerts, fluctuation, adjustments and/or emergencies. As such, will be responsible for radio dispatching the appropriate personnel, trouble shooting applicable systems (Building Automation System (BAS) and Public Safety Systems) for causes and potential remote interventions.
The CCC Technician will possess the ability to multi-task triaging telephone calls, radio dispatching personnel and monitoring systems, while providing excellent customer service. The Technician will be proficient in the both Public Safety and Facilities software, programs and communication systems, including Two-way radio, access control, CCTV, infant abduction, security alarms, video intercom systems, Visitor Management System, Computer Aided Dispatch and Report Management systems, Building Automation Systems, Fire Alarm Systems, and Pneumatic Tube System.
Position: Command and Control Technician
Department: Public Safety
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Skills and Ability
Must adhere to all of BMC’s RESPECT behavioral standards.
Possess and maintain a current, valid Massachusetts driver's license and successfully complete a motor vehicle driving records check.
JOB REQUIREMENTS
EDUCATION:
EXPERIENCE:
Equal Opportunity Employer/Disabled/Veterans
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EEO & Accommodation Statement
Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request
E-Verify Program
Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check and receive medical clearance before beginning their employment at the hospital.
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips
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