Client Service Analyst / Field Services

IT Support Services

Client Service Analyst / Field Services

  • 36762
  • 771 Albany Street, Boston, Massachusetts
  • Full Time

POSITION SUMMARY:

Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.

Position: Client Service Analyst / Field Services       

Department: Desk Service

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Certification in A+ strongly preferred.

ITIL Foundations certification strongly preferred

EXPERIENCE:

One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.

KNOWLEDGE AND SKILLS:

  • Impeccable customer service skills
  • Must be able to multi-task and prioritize well
  • Experience using ticketing system to track incidents. Service Now knowledge preferred.
  • Excellent writing and communication skills* Demonstrated problem-solving ability
  • Working Knowledge of current PC and mobile computing technology
  • Ability to give verbal instruction patiently to non-technical users
  • Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, - Desktop: Microsoft Office 2013, McAfee Enterprise anti-virus and - Microsoft Explorer 11 - OS: Microsoft Windows Win7, - 10, Linux, Apple iPad, iPhone - Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers - Protocols: TCP/IP, HTTP, Ethernet - Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM.

Equal Opportunity Employer/Disabled/Veterans

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EEO & Accommodation Statement
Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request

E-Verify Program
Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check and receive medical clearance before beginning their employment at the hospital.

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

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