Claims Senior Manager

POSITION SUMMARY:

The Senior Manager Claims, oversees the investigation, evaluation, negotiation, and disposition of all professional and general liability claims against Boston Medical Center, its physicians, and employees. This role handles complex, sensitive, and non-routine claims, requiring extensive insurance industry experience, and develops strategies to minimize organizational exposure and ensure adequate reserves. The Senior Manager provides oversight and guidance to claims staff, prepares reports for insurance brokers, reinsurers, auditors, educates hospital personnel, and collaborates with risk management to reduce risk and claims, directly impacting the organization’s financial stability and operational integrity.

Position: Claims Senior Manager      

Department: Insurance Expense

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Coordinate and perform investigations into all professional and general liability claims and suits against Boston Medical Center, its medical staff, and employees.
• Determine and regularly review loss reserves for each case to ensure adequacy.
• Investigate claims and lawsuits, including interviewing BMC physicians and employees
• Select, manage, and direct defense counsel and review counsel bills to ensure alignment with Hospital objectives.
• Work with defense counsel to prepare and answer interrogatories and respond to requests for production of documents from plaintiff’s attorney(s).
• Monitor trials of cases, and evaluate defense counsel performance.
• Develop and implement defense strategies with defense counsel, including identifying expert witnesses and evaluating their opinions on potential liability.
• Report all settlements as required to state and federal agencies as required.
• Evaluate and resolve claims and lawsuits, including direct negotiation with plaintiff counsel and reporting settlements to state and federal agencies as required by law.
• Prepare and maintain claims data and reports for reinsurers, insurance brokers, auditors, and the Hospital Claims Committee; ensure accuracy to prevent insurance denials.
• Provide education and guidance to hospital staff and physicians on claims and litigation processes, and mentor Claims Department team members to ensure operational effectiveness.
• Participate in hospital-wide risk management, patient safety initiatives, and policy development, collaborating with senior administration and department chiefs to reduce organizational exposure.
• Maintains knowledge of industry standards and practices.
• Performs other duties as required.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's Degree and a minimum of 7–10 years of professional experience in claims management, risk management, or the insurance industry, including experience handling complex or high-value professional and general liability claims; or equivalent combination of education and experience. Experience handling high-exposure, litigated claims.

PREFERRED EDUCATION AND EXPERIENCE (If none, please enter “N/A”):

• Master's and/or Law Degree

• An advanced degree in medicine or law is preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED (If none, please enter “N/A”):

N/A

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED (If none, please enter “N/A”):

N/A

KNOWLEDGE, SKILLS & ABILITIES (KSAs) (If none, please enter “N/A”):

• Excellent written and oral communication to convey complex information clearly.

• Ability to gather, interpret, and analyze data to make informed decisions.

• Skilled in conducting individual and group interviews and using data collection techniques effectively.

• Ability to negotiate settlements and manage legal and risk-related discussions.

• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and web-based tools.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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