Chief of Staff, Hospital Integration

Boston Medical Center Health System is a more than a $6B system whose mission is to provide Exceptional Care without Exception. The Health System has included a tertiary academic medical center (Boston Medical Center), faculty practice foundation, Medicaid managed care organization (BMC HealthNet Plan), network of community health centers and an accountable care organization (Boston ACO), but recently expanded after acquiring St Elizabeth’s Medical Center and Good Samaritan Medical Center.  Anchored by Boston Medical Center, which has been serving Boston’s most vulnerable patient population for over 150 years, BMCHS is unwavering in its commitment to serve the community and united in its vision to, "Make Boston the healthiest urban population in the world by 2030."

Within the BMC Health System, the SVP of Hospital Integration at Boston Medical Center is responsible for partnering with the Presidents of the two community hospitals and their senior leadership team to execute on a hospital performance framework and continue the work to successfully integrate their operations into Boston Medical Center Health System.  The Chief of Staff will engage with executive hospital leaders to develop strategies and lead teams through large transformational efforts that impact the hospitals’ performance in financial, quality, patient experience and staff engagement domains, with a focus on those elements critical to Year 1 success.  The Chief of Staff will work on projects across the BMC Health System, specifically at the two community hospitals, including quality and safety, financial turnaround, and growth and expansion.  In Year 1, this work will be closely aligned and coordinated with the overall IMO (Integration Management Office) framework and their Senior Director.

The ideal candidate will play a critical role engaging key stakeholders including executives, developing critical analyses, driving decisions, and implementing change. They will work directly with the SVP of Integration, the two hospital presidents, and other senior leaders on a day-to-day basis. This role represents an ideal entry point for those looking to lead within a healthcare organization.

Essential Position Duties and Responsibilities

Lead teams across BMCHS and at the two entities to assess the performance of a department or group based on quantitative and qualitative data, develop a vision for turnaround and improvement, build support for this vision and manage stakeholders towards successful implementation Manage multiple projects simultaneously while meeting key deadlines and deliverables Help to set comprehensive goals for performance and growth and ensure the teams at each entity hit those goals Collect data across BMC’s internal systems (clinical, operational, IT, HR, etc.) and conduct rigorous analysis to support decision-making Partner with IT teams to help create solutions that support operations’ analytics and workflow needs Establish and maintain Key Performance Indicators (KPIs) for all entities (e.g. quality, growth, efficiency)

Evaluate performance by analyzing and interpreting data and metrics Support SVP of Hospital Integration in identifying and pursuing expansion activities (capital projects, investments, acquisitions, alliances etc.) Provides oversight to project management for end-to-end implementation on strategic projects

Support the SVP of Hospital Integration in the development of business opportunities, setting strategy and goals with the VP, modeling impacts and leading analysis of data and issues

Position Responsibilities:

• Help lead staff development activities and promote teamwork and positive morale
• Be a champion for BMC culture and norms, ensuring it flows through in every interaction and process
• Help build systems and processes to identify, hire, onboard and develop quality talent
• Participate as a member of the operations team and help meet corporate objectives
• Facilitate regular staff meetings with the ops team to disseminate company information and reviews performance against budget and plan objectives
• Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with coworkers and other stakeholders, including the ability to communicate effectively and remain calm and courteous under pressure

Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Education

B.A. or B.S. from four-year college or university, plus M.B.A, MPH or other advanced degree preferred

Experience

At least 10 years of Chief of Staff experience, Senior role within hospital operations with experience developing and launching complex programs for clients in a cross-functional environment, or prior management consulting experience at a top-tier consulting firm

The Ideal Candidate:

We are seeking a Chief of Staff with the passion, experience, and confidence to find solutions to complex and unstructured problems that are critical to Boston Medical Center Health System’s success. The ideal candidate will be a high-energy, team-oriented, problem-solver with experience in executive-level stakeholder engagement and leading or executing a performance framework.

• Passion for hospital leadership and providing the best health care to every person, regardless of her or his social or economic circumstances
• Ability to tackle complex and unstructured problems by efficiently identifying the critical issues
• Relentlessly drives toward potential solutions, including moving to options B, C, D, and E when necessary; awareness of when to elevate issues to senior leadership when intervention is necessary
• Ability to manage multiple high priority projects simultaneously and prioritize to meet key deadlines without frequent formal check-in’s
• Strong interpersonal skills to develop support and build teams from different hospital functions, vendors, and partners
• Exceptionally strong written and verbal communications skills along with the ability to distill complex analysis and recommendations into succinct, persuasive executive presentations.
• Expert quantitative analysis and critical reasoning skills; ability to quickly break down complex problems and support findings with data
• Highest level of integrity and respect for patients and colleagues

Equal Opportunity Employer/Disabled/Veterans