Associate Case Manager, Sickle Cell

POSITION SUMMARY:

Under the supervision of the Program Manager (or other qualified individual) the Associate Case Manager for the sickle cell program is responsible for providing advocacy and case management services to sickle cell patients, improving access to the sickle cell clinic, facilitating access to social service benefits and other internal and external resources, monitoring the patient’s progress, and advocating on behalf of the patient, when she/he is unable to do so for herself/himself. Responsible for documentation in the electronic medical record and complying with all data entry, data integrity, and data tracking requirements for BMC and funding entity’s contract monitoring reports. Participates in Patient Navigation Program Development on the local and national level.

Position: Associate Case Manager, Sickle Cell       

Department: Cancer Patient Support Service

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

Bachelor’s degree (or equivalent) required. Degree in social work, psychology or related human services field is highly preferred.  

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Social Work or degree in Psychology or related field and/or certification as a Research Associate preferred.

EXPERIENCE:

At least 1+ year of relevant experience required; experience in oncology setting preferred.

For Associates degree position requires 3 years relevant experience.

KNOWLEDGE AND SKILLS:

• Knowledge of community, social, and health resources, particularly oncology -related resources.
• Empathic understanding of ill patients and skilled in performing multicultural needs assessments and developing concrete service plans.
• Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team.
• Computer competency, inclusive of the ability to access and enter data.   Computer proficiency with Microsoft Office Products (Word, Excel, Access, Power Point) a must.
• Ability to work in a fast paced environment, inclusive of organizational skills, critical thinking, and problem solving abilities.
• Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is preferred.
• Demonstrated flexibility with client’s priorities, evolving needs, and goals.
• Sensitivity to ethnic, cultural, gender, and sexual orientation diversity; values; beliefs; and behaviors.
• Demonstrated critical thinking and problem solving ability.

ESSENTIAL RESPONSIBILITIES / DUTIES:

1) Clinical Responsibilities/Assessment:

• Reviews medical information and coordinates with the medical team to understand each patient’s care plan, unique needs and barriers to care.
• Provides advocacy and case management services for sickle cell patients (medical and social case management) under the supervision and direction of the Program Manager (or other qualified individual).
• Assesses patient and family to ascertain those emotional and social problems, and identifies barriers to care, and formulates plan
• Empowers patients by linking them to a broad range of services, including, but not limited to, support services, social work, financial assistance, child-care, housing, food, financial entitlements, clothing, transportation food pantries, and appropriate community resources.
• Works with clinical staff to ensure the patient and family understand all preparations required for procedures.
• Proficient in extracting pertinent information from patients and appropriately reports patient symptoms or problems to clinical staff in a timely fashion
• Review Epic registry reports prior to each patient’s clinic visit

2) Addressing Needs

• Works to improve access to primary care and subspecialty providers; assist with appointment support and coordination as needed
• Provides education and reminder calls for patient’s appointments related to their sickle cell care. Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed.
• Consistently meets with patient and family/significant others to review treatment plan and reinforce supportive services.
• Works with medical records and the referring clinician to obtain all appropriate patient information.
• Facilitates the flow of information among patient, clinicians and other services.
• Interacts with all members of the clinical team to implement and facilitate the care plan.
• Oversees the implementation of each aspect of the patient’s care plan, including confirming that each test, consultation, visit and support service is appropriately scheduled, and ensuring that all potential barriers are addressed including interpreter services, transportation, etc. have been arranged.
• Documents patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record.

3) Quality Assurance and Program Development:

• Develops and maintains quality improvement and outcome monitoring programs
• Complies with departmental, regulatory and contract requirements for documentation recording, and data collection, and submits department statistics and other records and reports within required time frames.
• Participates in the development of Standard Operating Procedures
• Participates in Grant writing, grant reporting, and in the preparation of program summaries.
• Provides other administrative and special project assistance as required or assigned by the Sickle Cell Program Director
• Maintains strict protocols of all confidential or sensitive information.
• Provides a link between the sickle cell program and other hospital departments.
• Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions as determined by the Program Director.
• Assists in orientation/training of new staff members and volunteers.
• Interfaces with all departments to ensure efficient and effective working relationships.
• Represents Navigation Services at local networking meetings.
• Initiates and maintains a positive relationship with community health centers.
• Develops and maintains a comprehensive database of pertinent patient data, working in collaboration with the IT Department
• Prepares and presents Power Point presentations, for local and national conferences.

4) Research

• Obtains NIH Certification in the Protection of Human Subjects.
• Maintains Certification in the Protection of Human Subjects per BUMC IRB requirements of passing monthly training.
• Obtains and maintains ICH Good Clinical Practice Certification.

5) Other Program Responsibilities:

• Performs other duties assigned or as necessary.
• Identifies system deficiencies and seeks to fill those gaps in collaboration with the Program Director.

6) Meets hospital-wide standards in the following areas:

• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and privacy.
• Utilizes hospital’s cultural beliefs as the basis for decision making and to support the hospital’s mission and goals.
• Follows established hospital infection control and safety procedures.
• Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness.
• Promotes a positive and collaborative work environment supportive of the hospital’s missions and goals.

Must adhere to all of BMC’s RESPECT behavioral standards. IND123

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

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