Administrative Manager, General Internal Medicine

POSITION SUMMARY:

Under the direction of the Director of Operations in General Internal Medicine, the Administrative Manager is responsible for the administrative functions of the Primary Care clinics. This includes reviewing, analyzing, and evaluating various clinical and operational data. It also includes designing and implementing of quality improvement and revenue-enhancing processes within the department.

The Administrative Manager will be responsible for a large portfolio of projects within the Primary Care clinic. Strong analytic and project management skills are required for the role. Effective communication and presentation skills are also required for the role, as the Administrative Manager will be asked to provide report outs to various stakeholders.

Position: Administrative Manager      

Department: Primary Care Clinic

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES/DUTIES:

Clinical Operations

• In conjunction with the Director of Operations, identify ways to increase efficiency and effectiveness of outpatient clinics.  Work collaboratively with Director of Operations and the leadership team to make changes that will result in improved patient experience and quality of care, workflow efficiency, and revenue optimization.
• Conduct data analysis and benchmarking.  Trend and report data to ensure that performance measurement results in performance improvement.
• Monitor implementation of defined business workflow solutions to ensure their efficiencies and effectiveness.

Financial Activities

• Manage department vendor contracts and payments
• Use financial data to help optimize primary care telehealth strategy
• Track and help manage the clinic budget
• Perform special financial analyses as requested

Department Activities

• Organize and facilitate weekly billing and operations meetings.
• Work with leadership team to identify business problems/opportunities and implement business workflow solutions as needed.
• Analyze issues to achieve creative resolutions that result in significant improvement in quality and promote cost containment across the department.
• Direct projects to improve patient encounters, enhance the efficiency of outpatient clinics, and increase revenue.
• Manage project-related issues and risks on a day-to-day basis and ensure that project and program deliverables are on time, within budget, and meet or exceed expectations.
• Collaborate on problem resolution, team decisions and project planning.
• Monitors productivity and performance to identify and evaluate program/ department strengths and training opportunities in relation to operational effectiveness. 
• Encourages staff and personally advances professional growth and development through participation in educational programs and workshops and maintaining knowledge of industry standards and practices.
• Promotes department/program and hospital’s mission.
• Serves as administrative member on various hospital and departmental committees.
• Holds regularly scheduled staff meetings and provides minutes to staff.

OTHER DUTIES:

Performs other duties as needed.

Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Requires a Bachelor's Degree in Business Administration or related scientific field.
• Master's degree in Health or Business Administration is preferable.

EXPERIENCE:

• Requires at least five years of Healthcare Administration experience.

KNOWLEDGE AND SKILLS:

• Work requires a significant level of analytical ability to develop and analyze budgets and to develop related justification.
• Demonstrated success in program management, personnel management, planning, finances
• Excellent written and verbal communication skills; excellent interpersonal skills
• Excellent leadership attributes including positive, can-do attitude, creativity, and enthusiasm. Exceptional level of professionalism, discretion and the ability to work on highly sensitive and confidential projects.
• Highly developed skills using personal computer tools including word processing, spreadsheet, databases and presentation applications.

Equal Opportunity Employer/Disabled/Veterans